Identify a business process to consider. You may choose anything appropriate, providing you can get the information you need about it.
In Assignment 1 , you are to take the role of a lean consultant. You will identify a business process, analyse it, apply the tools and techniques you have learned and provide recommendations for its improvement. You may build upon the work you have done in the Challenge activities of Weeks 3 and 4 of the module.
What you need to do:
1. Identify a business process to consider. You may choose anything appropriate, providing you can get the information you need about it. You may consider your assignment on the process of either a manufacturing, service or internal business type organisation. For example; your process might be the preparation of coffee in a busy café, manufacturing bespoke bicycles, the processing of library books, applying for an extension to a deadline, or any other area of endeavour about which you can get information.
2. Use the lean tools and techniques you have learned in this module to analyse the process. Show its current state, the desired state, and propose a plan for transition.
3. Produce a report clearly summarising your analysis, findings and recommendations for transforming the process. Present information professionally using relevant graphs, charts and diagrams where appropriate.
Your report must be no more than 2000 words long (excluding charts and diagrams).
Considering the following assessment criteria:
Clear presentation and analysis of the target process
Discussion of the process flaws and their causes
Application of the principles of lean to the process
Clear, realistic recommendations of potential further improvements
Appropriate professional presentation of report
Important notes :
Use Harvard-style citations and references.
Add charts and designs workflow and ..etc
Create a details Appendices
Sample Answer
1. Introduction This report presents an analysis and improvement plan for the order fulfillment process at Sam’s Chicken, a British fast-food chain. The selected process involves receiving, preparing, and delivering customer orders, either in-store or via online delivery platforms. Efficient order fulfillment is critical for customer satisfaction, operational efficiency, and profitability.
Currently, the process experiences inefficiencies such as long wait times, inconsistent preparation times, and occasional order inaccuracies. Applying lean principles to streamline the workflow will enhance efficiency, reduce waste, and improve overall service delivery. This report examines the current state, identifies process flaws, and proposes a transition plan towards a leaner, more efficient system.
2. Current Process Analysis 2.1 Process Mapping – Current State The existing order fulfillment process at Sam’s Chicken follows these steps:
Customer Order Placement – Orders are placed at the counter, self-service kiosks, or online platforms (e.g., Uber Eats, Deliveroo).Order Entry & Queueing – Staff manually input in-store orders, while online orders arrive through an integrated system.Food Preparation – Kitchen staff prepare items based on standard recipes.Quality Check & Packaging – Prepared food is checked and packed.Order Delivery – Orders are handed over to customers at the counter or sent for delivery.
A Value Stream Map (VSM) (Appendix A) highlights inefficiencies, including:
Bottlenecks in food preparation during peak hours.
Inconsistent packaging speeds leading to delays.
High dependency on manual order entry, increasing errors.
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