1. Understand how to collate data within a facilities management context

Unit FM4.11: Understanding the management of information and knowledge in facilities management

1. Understand how to collate data within a facilities management context

1.1 Identify the wide variety of information to be collated in a facilities management context (including risk assessments & legal compliance, building & engineering data, property & asset registers, financial & CSR, contractual, SLA & KPI and customer service)

1.2 Describe relevant and appropriate methods of data collection. (including surveys, focus groups, electronic & paper reporting systems and help-desk calls)

1.3 Describe the sources of data and information which are available. (illustrating the description with examples such as manuals, maintenance schedules, contracts, P&P, electronic systems (SAP/CAFM) local authorities, compliance bodies, professional bodies and the internet )

2. Understand how to analyse data within a facilities management context

2.1 Use statistical methods and make calculations to analyse data. (using example/s from the learner’s own experience and/or case studies, and including means, probability, bell curves and scatter diagrams)

2.2 Use graphical illustrations to illustrate data analysis. (using example/s from the learner’s own experience and/or case studies, and including pie charts and graphs)

3. Understand how to use information effectively

3.1 Explain how to select the most appropriate information. (see below) 3.2 Explain how to use it to support decision making (see below)

3.3 Interpret statistical data, graphs and diagrams and explain when and how to use the information effectively (see below)

3.4 Explain how information could be used for improvement or innovation. (see below) (Achievement of all of these criteria should be evidenced using example/s of project/s from the learner’s own experience and/or case studies)

4. Understand how to manage information and knowledge flow within current legislative requirements

4.1 Explain the impact of accessing and sharing information and knowledge (including reference to factors that might affect such sharing, such as remote working, immediacy information, data accuracy & consistency)

4.2 Describe the techniques associated with managing information flow and retrieval (illustrating the description using examples such as Data Management systems)

4.3 Explain how the Facilities Manager can ensure that information is held securely and is compliant with latest legislation. (including measures to ensure data security, limited access, periodic back up and data validity, and relating these measures to relevant legislation such as the Data Protection Act)

5. Understand the types of IT systems used to support facilities management and the legislative requirements

5.1 Describe the most common types of hardware and software applicable to facilities management. (including the hardware and software required to support facilities management systems such as building management systems and access control, as well as to support more general office and communications functions)

5.2 Describe the legislation affecting the use of IT systems. (including the Data Protection Act, IP & copyright, VDU risk assessment)