1. Understand the knowledge, skills and behaviours required to be an effective HR or L&D practitioner.

Developing Yourself as an Effective Human Resources or Learning and Development Practitioner

Learning outcomes:

1. Understand the knowledge, skills and behaviours required to be an effective HR or L&D practitioner.

2. Know how to deliver timely and effective HR/L&D services to meet users’ needs.

3. Be able to reflect on own practice and development needs and maintain a plan for personal development

Activity 1

Write a report in which you:  briefly summarise the CIPD Profession Map (i.e. the 2 core professional areas, the specialist professional areas, the bands and the behaviours)  comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) HR/L&D role.

Activity 2

With reference to your own (or other identified) HR/L&D role, outline how an HR/L&D practitioner should ensure the services they provide are timely and effective. You should include:  understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs)  effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each)  effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints).

Activity 3  Undertake a self-assessment against the CIPD Profession Map at either band 1 or band 2, identifying any areas you need to develop in order to meet them i.e. the 2 core professional areas, the specialist professional areas, the bands and the behaviours

Activity 4  During the period of your studies, reflect on your performance against the plan, including learning gained from each unit of your qualification, and add reflective comments to the plan. As you progress, identify any further development needs and revise your plan accordingly