1.1 Compare and contrast the different business structures (relating different structures to matters such as risk/liability, shareholder value, business operation, funding)

Unit FM4.08: Understanding the business organisation and its impact on facilities management

Learning outcomes

1. Understand the structure of business organisations

1.1 Compare and contrast the different business structures (relating different structures to matters such as risk/liability, shareholder value, business operation, funding)

1.2 Compare and contrast the ways in which the different business structures have an impact on the way facilities management is delivered (relating different business environments, demands and accountabilities to different options for facilities management)

2. Understand the importance of corporate culture

2.1 Describe the company culture of an organisation (using an example drawn from the learner’s own experience and/or a case study)

2.2 Explain how the work environment can enable or restrict cultural change within an organisation (supporting the explanation with examples such as open plan versus cellular accommodation, decorative schemes, breakout areas)

2.3 Explain how Facilities Managers can influence the company culture to make a positive contribution to change (supporting the explanation with examples such as developing relationships with building users to facilitate ideas that support the business strategy, and benchmarking service delivery and costs )

3. Understand how business organisations develop operational plans

3.1 Develop an operational plan (see below)

3.2 Produce monitoring and controls for the plan so that it achieves its overall objectives (see below, and including SLA`s, KPI`s, use of performance data, user feedback, comparing performance against objectives and communication to relevant stakeholders)

3.3 Describe the issues which the monitoring and control of the plan may identify (see below) (Achievement of all of these criteria should be evidenced using example/s from the learner’s own experience and/or case studies)

4. Understand the decisionmaking processes within organisations

4.1 Describe the decision-making processes which a Facilities Manager can influence (supporting the description with examples, such as FM strategy, preventative maintenance planning, legal and regulatory compliance, space planning, environmental management issues)

4.2 Explain how external decisions can affect facilities management (supporting the description with examples, such as reducing facilities budgets, office relocation, opening or closing sites, implementing legislation, outsourcing all or part of the facilities function, organisational restructuring)

5. Understand change management

5.1 Explain the need for organisational change in response to changes in the business environment (supporting the explanation with examples such as reduced business turnover, change in longer term business objectives, change in leadership of organisation, cost reduction)

5.2 Identify changes in circumstances and adjust plans and activities accordingly (using example/s from the learner’s own experience and/or case studies)

5.3 Explain how to develop new work processes, procedures, systems, structures and roles to achieve the vision behind the change (using the same example/s as for the previous assessment criterion, and including analysing the impact of change and communicating findings before obtaining agreement on adjustments and monitoring their implementation)

5.4.Identify potential barriers to change (using the same example/s as for the previous assessment criterion, and including barriers such as employee attitudes, available resource and its capability, legal and regulatory requirements, available space, cost, contractual obligations)