1.1 Explain the knowledge, skills and behaviours required to be effective in an identified HR role.

Unit code(s):

4DEP

Unit title(s):

Developing Yourself as an Effective Human Resources or Learning and Development Practitioner

FHRP ASSIGNMENT

Developing Yourself as an Effective Human Resources Practitioner - Ref No F301A (HR)

Student Name: 

CRITERIA

MET/ NOT YET ME 

COMMENTS 

LO1: Understand the knowledge, skills and behaviours required to be an effective HR practitioner. (Activity 1)

1.1 Explain the knowledge, skills and behaviours required to be effective in an identified HR role.

LO2: Know how to deliver timely and effective HR services to meet users’ needs. (Activity 2)

2.1 Identify the needs of those using HR services within an organisation and explain how conflicting needs are identified and prioritised.

2.2 Identify different methods of communication and explain the advantages and disadvantages of each.

2.3 Describe how to build and maintain effective service delivery.

LO3: Be able to reflect on own practice and development needs and maintain a plan for personal development. (Activity 3 & 4)

3.1 Explain the concept and importance of CPD.

3.2 Undertake a self-assessment of capabilities as an HR practitioner and identify development needs

3.3  Evaluate options to meet identified development needs

3.4  Produce a plan to meet personal development objectives

3.5  Reflect on performance against the plan, identify learning points for the future and revise the plan accordingly

ASSESSMENT OUTCOME

Title of unit/s

Developing Yourself as an Effective Human Resources or Learning and Development Practitioner

Unit No/s

4DEP

Level

4

Credit value

4

Assessment method

Written, Discussion

Expiry date

September 2020

Learning outcomes:

1.  Understand the knowledge, skills and behaviours required to be an effective HR or L&D practitioner.

2.  Know how to deliver timely and effective HR/L&D services to meet users’ needs.

3.  Be able to reflect on own practice and development needs and maintain a plan for personal development.

All activities should be completed

Activity 1

(Note: The CIPD 2018 Profession Map can be accessed at:

https://peopleprofession.cipd.org/profession-map)

Write a report in which you:

• briefly summarise the CIPD 2018 Profession Map (i.e. the values, core knowledge, core behaviours and specialist knowledge areas)
• identify the specialist knowledge area(s) which you consider most relevant to your own (or other identified) HR/L&D role and comment on the relevance of the knowledge standard (at foundation or associate level) to your role.

Activity 2

With reference to your own (or other identified) HR/L&D role, outline how an HR/L&D practitioner should ensure the services they provide are timely and effective.  You should include:

• understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs)
• effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each)
• effective service delivery (include delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints).

Activity 3

• Undertake a self-assessment against selected areas of the CIPD 2018 Profession Map (at least one specialist knowledge area and one core behaviour area (both at either foundation or associate level)) and identify areas for your further development.
• Using a template, such as the student template provided at: https://www.cipd.co.uk/learn/cpd/cycle, devise a plan to meet your development needs, including those identified above, and the achievement of your CIPD qualification.  The plan should be for a minimum of 6 months.
  • Discuss your plan with (or provide a written explanation for) your tutor, explaining why you believe CPD to be important and explaining at least 2 of the options you considered for meeting your development needs.

Activity 4

• During the period of your studies, reflect on your performance against the plan, including learning gained from each unit of your qualification, and add reflective comments to the plan.  As you progress, identify any further development needs and revise your plan accordingly. 

Assessment Criteria

1.1

2.1

2.2

2.3

3.2

3.4

3.1 & 3.3

3.5

Evidence to be produced

Activities 1 & 2

Report of approximately 1500 words.

Activity 3

A Development Plan/Record

Tutor’s written confirmation that the Development Plan has been discussed (OR a written explanation from the candidate).

Activity 4

Written records of on-going reflection and, where appropriate, revision of the plan to include further development needs and solutions.  (NB: Activity 4 will therefore not be complete until the end of the programme.)