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1.1. Identify the economic pressure on health services and the effects of that pressure on management.

Assignment Front Sheet

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Date issued

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Unit number and title

EBMA Level 7 Postgraduate Diploma in Health & Social Care Management


Managing Quality through Human Resource Management


Unit aim

Health and social care organisations today face unprecedented challenges. These challenges are obliging organisations to redesign their internal structures and policies. New people management strategies are at the centre of these organisational changes. This course examines the character of these people management strategies in modern organisations.

Scenario or vocational context

You have just been appointed as a Human Resource Management consultant in a corporate organization listed in the FTSE 200 which is well known and has a significant number of employees. 1.1. Identify the economic pressure on health services and the effects of that pressure on management.

During the interview process leading to your subsequent appointment, you were briefed that the organization is facing some challenges in implementing quality changes.

You have been mandated to research into the organization and provide viable solutions in terms of the smooth managing quality through human resource management.

You need to write clear, concise, and accurate notes on all the following tasks (task 1, 2, 3 & 4) and all assessment criteria which will be the basis of your report to the Board of Directors.

You must give definitions; critical analysis; identification of theories and practical examples where possible.

Task 1 (this provides evidence for 1.1, 1.2, 1.3, 1.4)

1.1. Identify the economic pressure on health services and the effects of that pressure on management.

1.2. Describe the stages involved in the recruitment and selection process.

1.3. Identify the information available to managers in workplace for human resource planning.

1.4. Identify how technological developments affect human resource development within health and social care organisations

Task 2 (this provides evidence for 2.1, 2.2, 2.3, 2.4)

2.1. Identify the role of government agencies to enforce equal employment opportunity.

2.2. Describe ways employers can avoid illegal discrimination and provide reasonable accommodation.

2.3. Explain employers` duties under the Equalities Law.

2.4. Assess how employers promote worker safety and health.

Task 3 (this provides evidence for 3.1, 3.2, 3.3, 3.4)

3.1. Identify training methods for employee orientation and diversity management.

3.2. Identify how to plan and implement an effective training programme.

3.3. Compare widely used training methods.

3.4. Evaluate the success of a training programme

Task 4 (this provides evidence for 4.1, 4.2, 4.3, 4.4)

4.1. Identify main criteria for measuring the effectiveness of a performance management system.

4.2. Assess the opportunities and choices that for health and social care organisations to reward staff.

4.3. Identify methods to promote positive employee relations in the organisations.

4.4. Identify how organisations use assessment of personality type, work behaviours, and job performance to plan employment development.

What you must hand in for assessment

Task 1: Report

Task 2: Report

Task 3: Report

Task 4: Report

Submission Guidelines

Assignment must include: Assignment Front Sheet (filled assignment front sheet & filled evidence page number) + Assignment (answers to all assessment criteria and properly numbered) + Plagiarism Report (submit plagiarism report) + Declaration Form (student declaration and result form)

Title Unit Name and Course Name.

Presenter’s  Full Name & Student Reference Number. information

Submission Deadline

Assignment No restriction on the word limit (suggested 5000 words) Length

The student needs to demonstrate an awareness of the methodological tools in the form of documented process that contains procedures, definitions and explanations of techniques used to collect, store, analyze and present information. It may be that qualitative methods, including the analysis of interviews, are appropriate. Alternatively

Methodology the student’s approach may involve forecasting or statistical, financial or econometric modelling. In other cases the student may be combining methodologies as his/her research is basically the analysis of the principles of methods, rules, and postulates employed by a discipline. Basically, the student needs to specify the approach he/she feels will be most appropriate.

Bibliography Please list down "works cited" within the framework of an enumerative bibliography --

References a list of references to key articles and texts. Verify each reference carefully; the references must correspond to the citations in the text. The list of references should start on a new page and be listed alphabetically by the last name of the author(s) and then by year, chronologically. Only the first author`s name is inverted. List all authors` full names and avoid using et al. The name of each author and the title of the citation should be exactly as it appears in the original work.

Make sure all tables and charts are referenced in the text. Give each table and chart a title and number consecutive with the order it is mentioned in the text. Notes for tables and charts are independent of Notes in the rest of the paper and should be ordered

Tables/Charts using lowercase letters, beginning with the letter a (including the Source note, which should be listed first). The sequence runs from left to right, top to bottom. The order of the notes as they appear below the tables or charts are (1) Source, (2) general notes to the table or chart, if any and (3) letter notes.

Times Please follow the timetable on moodle. Since each student is encouraged to develop scale/Research his/her own timescale, the effort at the Assessor/ Faculty level is to subject them to Planning random periodical checks in the view of their submission deadline.

Style Sheet Harvard Reference /APA/ Chicago Manual of Style/ MLA Handbook Use Microsoft Word and keep your formatting very simple.

Formatting Single/Double-spaced, semi-block or full-block lay-out

12 Arial/Times Roman (Italicize or boldface wherever necessary)

Biographical notes If possible, please explain your background and credentials as it relates to the work you are presenting on. This is not a request for your résumé.

Additional Details For specific questions on formatting, use the APA/ Chicago Manual of Style/ MLA Handbook as a guide for notes, citations, references, and table presentation.

Supplementary Text and Reading:

  • GRAY, I., & FIELD, R. (2010). Effective Leadership, Management and Supervision in Health and Social Care. Exeter, Learning Matters Ltd.
  • FOTTLER, M. D., KHATRI, N., & SAVAGE, G. T. (2010). Strategic human resource management in health care. Bingley, UK, Emerald.
  • SHIPTON, H., BUDHWAR, P. S., SPARROW, P., & BROWN, A. (2015). Human resource management, innovation and performance.
  • MARTIN, V., MARTIN, V., CHARLESWORTH, J., & HENDERSON, E. (2010). Managing in health and social care. New York, Routledge.
  • FULTON, R., & RICHARDSON, K. (2014). Supporting individuals with learning disabilities: a care quality guide for health and social care staff and carers.

Learning Resources:

  • Academic Search Elite (EBSCO)
  • ABI/INFORM Complete (ProQuest)
  • CQ Researcher
  • Gale Virtual Reference Library
  • Oxford Reference Online Premium
  • LexisNexis Academic
  • College Source Online
  • Plunkett Research Online
  • Emerald Insight


➔ Your assignment must be handed in with a Declaration Form (student declaration and result form).

➔ Your work must be referenced and any quotations clearly sources. Assignment must be hand in with a Plagiarism Report.

➔ All Assessment Criteria must be answered and properly numbered. You must hand in your own work for assessment for all task.

➔ You must include an Assignment Front Sheet (filled assignment front sheet and filled evidence page number).

Assessment Grades

Marks Ranges

Marking Criteria


All learning outcomes are achieved. All assessment criteria are met.


All learning outcomes are not achieved. All assessment criteria are not met.

No Marks


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