1.1 Summarise the environment in which the organisation operate

Unit FM4.23 Supporting change initiatives in an organisation and manage the impact on facilities management

1.Understand the need for organisational change

1.1 Summarise the environment in which the organisation operates

1.2 Analyse the drivers (internal and external) requiring an organisation to change

1.3 Describe the different types of change

1.4 Describe how the facilities management function can be an agent for change

1.5 Assess the potential impact of the change on individuals

1.6 Outline the positive impact of change

2.Understand the reasons for resistance to change and the ways it can be ameliorated

2.1 Analyse reasons for resistance to change

2.2 Prepare a stakeholder analysis

2.3 Evaluate strategies that can be used to address resistance to change

2.4 Explain the importance of employee engagement in successful change programmes

2.5 Explain how to communicate the reasons for change

3.Be able to plan for organisational change

3.1 Apply SMART (specific, measurable, realistic and time bound) objectives with individuals and teams

3.2 Identify resources available to support plans for organisational change

3.3 Describe techniques used for monitoring and evaluating change progress