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7 Managing Accommodation Services (K/616/1794)

7 Managing Accommodation Services (K/616/1794)

Unit Learning Outcomes

LO3 Assess the contribution of the Housekeeping department to providing effective accommodation services

LO4 Explore the role facilities and security plays within accommodation services

Scenario and Activity: As a follow on to your presentation, your manager has asked you to prepare an information booklet as a supplement. The idea is that you will hand this out to staff after they have attended the presentation as a piece of follow-on information. The booklet is particularly focussed on structure and purpose. Your document should contain:

• Structure diagrams for the key roles that are found within the housekeeping department

• An assessment of the importance of forecasting linen stocks, including an example inventory; other guest supplies, should also be discussed

• Illustrate the interrelationships between housekeeping and other departments, in respect of a quality provision for guests

• Examine the importance of scheduled maintenance and repair work to minimise the disruption to guests

• Discuss the importance of security within a specific hospitality organisation

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