Part 1 (LO1 & LO2) – Developing Workshop Handouts for Health and Social Care services on:
The handout for the Workshop on Managing Quality in Health and Social Care organisations will need to include two sections. You will have to develop these handouts with an audience in mind and therefore these will have to be equally very informative and well referenced as well as easy to understand and well structured.
a) different perspectives of quality (1.1,1.2, 1.3 and also opportunities to meet M2, M3, D2) - around 700-1000 words essay;
You are required in this subsection to explain perspectives that stakeholders have regarding quality, assess the impact of poor service quality on stakeholders and then analyse the role of external agencies in setting standards at The Royal United Hospitals (or in relation to your own practice in a health and social care setting).
b) Strategies for achieving quality (2.1, 2.2, 2.3 and also opportunities to meet M2, M3 AND D1, D2) – around 700-1000 words essay.
In this subsection of your workshop handouts, you will need to analyse potential barriers to delivery of quality service, evaluate different approaches to implementing quality systems and finally explain the standards that exist for measuring quality at The Royal United Hospital (or in relation to your own practice in a health and social care setting).
Please use examples from your own experience and also you can use prior knowledge you gained from other units, this can be obtained from specific assessment criteria, for example Unit 25 – Influence in Health and Social Care Organisations, Unit 3 – Health and Safety, Unit 1 – Communication in Health and Social Care Contexts and Unit 2 – Principles of Health and Social Care Practice.
* Important Note: You are strongly encouraged to use examples from your work placement; the Case Study below can be used as another option. You can also use other Manging Quality case studies of your choice.