An operation can be explained as a transformation process which changes inputs into outputs and adds value for customers.

Assessment 1 task: LO 1,2,5
Guidelines: 
An operation can be explained as a transformation process which changes inputs into outputs and adds value for customers. Therefore operations management is the planning and organising of the delivery of services. In an essay format, analyse and evaluate how operations management within the aviation industry helps to gain customers and allows airlines and airports to compete.