ffer a definition of “stakeholder” and explain THREE different types of possible stakeholders in one Health and social care service of your choice (ie. St Thomas and Guy’s hospital).

HNHS 127: Managing Quality in Health and Social Care

 

Learning Outcomes:

LO1

1.1 Explain perspectives that stakeholders in health and social care have regarding quality

1.2 Analyse the role of external agencies in setting standards 

1.3 Assess the impact of poor service quality on health and social care stakeholders

LO2

2.1 Explain the standardsthat exist in health and social care for measuring quality 

2.2 Evaluate different approaches to implementing quality systems 

2.3 Analyse potential barriers to delivery of quality health and social care services

LO3

3.1 Evaluate the effectiveness of systems, policies and procedures used in a health and social care setting in achieving quality in the service(s) offered 

3.2 Analyse other factors that influence the achievement of quality in the health and social care service 3

3.3 Suggest ways in which the health and social care service could improve its quality 

LO4

4.1 Evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives

4.2 Discuss the impact that involving users of services in the evaluation process has on service quality

Task 1 Essay, 1000 words Offer a definition of “stakeholder” and explain THREE different types of possible stakeholders in one Health and social care service of your choice (ie. St Thomas and Guy’s hospital). You must demonstrate your understanding of why and how different stakeholders have different perspectives regarding “quality” in health and social care (LO 1.1). In addition, assess the impact of poor service quality on stakeholder (LO 1.2) and analyse the role of external agencies (ie. NICE; CQC) in setting standards (LO 1.3).

Task 2 essay 1000 words CASE Scenario: The National Institute for Health and Clinical Excellence (NICE) has now launched its quality standard for diabetes in adults, which will apply across the NHS in England. The Standard, made up of 13 quality statements, is aimed at patients; those planning, purchasing and monitoring services; and those delivering and providing them. Their purpose is to define high quality care and be used:  to inform the planning of services  to provide people with information about what care they should expect to receive  to support healthcare professionals to provide evidenced based care

Task 3 essay 1000 words Evaluate the effectiveness of systems, policies and procedures used in one health and social care service of your choice (ie. A hospital, a trust, a GP etc) in achieving quality in the service(s) offered ( LO 3.1)and Analyse other factors that might influence the achievement of quality within the context of the service you chose (LO 3.2). Finally, Suggest ways in which the chosen service could improve its quality (LO 3.3)

TASK 4 essay 1000 words Choose ONE health and social care service (ie. a hospital, a trust etc) and discuss the impact involving users of services in the evaluation process has upon quality (LO 4.2). Your discussion must be focussed on the SERVQUAL instrument as a method for evaluating service quality and you must offer an evaluation of it (LO 4.1) .