Identify the following and using the three key characteristics explain why they are strategic or operational decisions: two strategic decisions made by Anita one operational decision that Michael may make in relation to the administration team

Assessment

Assessment 1

Outcome covered 1

Assessment instructions

You should examine the case study and answer the following questions. You should give detailed answers, drawing from a range of sources to support your answers.

You must provide bibliographic references for any external sources used.

1 Levels of decision making

Identify the following and using the three key characteristics explain why they are strategic or operational decisions: two strategic decisions made by Anita one operational decision that Michael may make in relation to the administration team

2 Operational planning

Describe how you would see Michael`s role as Office Manager in the Operational Planning process at CTS, providing two examples of the positive impact this role could have on the organisation.

3 Delegation

Explain what is meant by the term `delegation` and identify the key stages to the process of delegation.

Explain two potential benefits to CTS if Anita were to delegate more to her colleagues.

Explain two potential barriers which might prevent Anita delegating more to colleagues and suggest how they could be overcome.

4 Leadership and employee motivation

Identify the leadership models adopted by Anita and Michael at City Training Solutions and explain your choice.

Evaluate the effectiveness of Anita and Michael`s leadership styles, in terms of employee motivation, achievement of operational goals and organisational efficiency.

5 Financial planning and budgetary control

Kasha has agreed to take over responsibility for Financial Planning and

Budgetary Control. Explain what is meant by the following and how each of these will support the management and leadership of the Administration team:

        Financial planning

        Budgetary control

Identify three benefits CTS could derive from effective financial planning and three benefits of budgetary control

Identify three barriers to financial planning and three barriers to budgetary control that CTS might encounter.