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Unit 15: Hospitality Marketing Essentials

Unit Number and Title

 Unit 15: Hospitality Marketing Essentials

Unit Code



Aim of the unit:

The aim of this assignment is to measure the outcome of students’ learning in terms of knowledge acquired, understanding developed and skills or abilities gained in relation to achieve the learning outcomes. This assignment will measure learners’ outcome levels.

The assessment comprises of an essay to be written covering several broad topics as the main requirements of the assignment. Relevant areas for discussion have also been identified under each broad topic. The beginning of each section should outline a general introduction to the broad topic with the objective of providing a contextual background to the areas of discussion to follow.

Relevant references and academic quotes and the use of case study or examples are required as evidence of broader reading and research.


The hospitality industry consists of companies within the food services, accommodations, recreation, and entertainment sectors. It is a several billion pound industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources.

The hospitality industry is growing fast, but it`s also changing. Some people say that you have only to look at the USA to see where the British hospitality industry is going: fast food and lots of it, theme parks and themed restaurants, so many eating places that dining out becomes as common as dining in, and an emphasis on customer service.

There are now more than 3.5 million people employed in hospitality in the UK, and by 2020 that is expected to reach 6 million. And it`s an industry that`s changing fast, as anyone with an eye on the news will have noticed.

In 2018, there are about 13 new 4-star hotels scheduled for opening , with some 2000 rooms between them. Who would have thought a few years ago that we`d be ordering take-away Pizza from petrol forecourts, for example? Or having coffee and breakfast in a pub?

Or paying to cook our own food in a restaurant? These are just some of the offers coming on-stream, and there are undoubtedly more interesting ones to follow.

That is the good news. The bad news is that the hospitality industry still has problems, above all with its image. But the over-riding message from recruiters is that the low pay and long hours for which hotels and restaurants are famous are becoming a thing of the past. The sheer growth of the industry has meant that employers are putting together far more attractive recruitment packages to attract the right staff. For potential managers the prospects can be tremendous.

We must acknowledge that Brexit will have some form of impact on the hospitality sector. Whether this will be positive or negative remains to be seen. What can be stated for certain is that the hospitality sector is highly reliant on labour from European Union countries and indeed from many other countries across the world.  The UK hospitality workforce has more than 24% of workers born outside the country, of which 45% are from Europe and 55% from the rest of the world

Learning Outcomes

By the end of this unit a student will be able to:

1. Explain the role of marketing and how it interrelates with other functional units in a hospitality organisation

2. Compare ways in which hospitality organisations use elements of the marketing mix (7Ps) to achieve overall business objectives

3. Develop a basic marketing plan to meet the marketing objectives for a hospitality organisation.


LO1 Explain the role of marketing and how it interrelates with other functional units in a hospitality organisation

v  Explain the key roles and responsibilities of the marketing function within a selected hospitality organisation.

v  Discuss how roles and responsibilities of marketing relate to the wider organisational context

v  Analyse the roles and responsibilities of marketing in the context of the marketing environment

LO2 Compare ways in which hospitality organisations use elements of the marketing mix (7Ps) to achieve overall business objectives

v  Compare the ways in which different hospitality organisations apply the marketing mix to the marketing planning process to achieve business objectives

v  Evaluate different tactics applied by hospitality organisations to demonstrate how business objectives are achieved

LO3 Develop a basic marketing plan to meet marketing objectives for a hospitality organisation

Case Study




Title: Travelodge admits price alone cannot boost loyalty as it launches premium rooms

Travelodge is launching premium economy rooms or ‘SuperRooms’ throughout the UK as it looks to push its services to professionals.

The rooms include more modern ‘residential’ décor in shades of taupe and beige. More seating is available, along with more USB charging points, more choice of lighting, a full length mirror, ironing board and hairdryer. The rooms also include a Lavazza ‘A Modo Mio’ fresh capsule coffee machine for workers on the go.

“Our new ‘SuperRooms’ adds an extra choice for customers who are spending more time working in the room, are staying longer or who just value that little bit more comfort,” says Peter Gowers, Travelodge’s chief executive.

The SuperRooms will be available in five locations from today (15 May) and by autumn there will be 1,000 of the premium rooms, predominantly in central London, followed by Heathrow, Gatwick and then other regional areas.

Travelodge’s sales and marketing director, Karen Broughton, says the move has come from customer demand, as she likens it to EasyJet’s move into the premium market a few years back.

“Our story is very similar to EasyJet’s story. At the start people were almost embarrassed about travelling with EasyJet or it was frowned upon. But on the back of the credit crunch it became quite cool to see who gets the best deal and it is the same for Travelodge,” Broughton tells Marketing Week.

“People are becoming much savvier with their money now and they want more choice with what they do with it.”

Broughton believes the new offer means Travelodge will get a trickle down from those staying in five-star hotels as their business customers’ priorities change.

The premium rooms will be advertised through digital, including programmatic and social, as well as being communicated to current customers through direct marketing.

Although the more premium rooms do not have enough scale for a TV ad of their own yet, Broughton says the company’s focus on business through its current Travelodge campaign will coincide with the changes.

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