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You are a member of the HRM department in a large customer service organisation with 3,000 employees, based in the United Kingdom. In the last 18 months, the organisation has experienced a number of problems

Assessment Briefing: Report

Assessment code: 011

Module Title: Managing Human Resources

Module Code: MOD003486

Task

You are a member of the HRM department in a large customer service organisation with 3,000 employees, based in the United Kingdom. In the last 18 months, the organisation has experienced a number of problems. There has been a downturn in productivity, profitability, and customer satisfaction. In addition, your department has noted an increasing turnover in staff, and difficulty in recruiting the right talent needed. A number of staff surveys have indicated that employees do not feel that they are properly trained for many of their day-to-day tasks, and that they feel that the organisation takes little interest in their long-term development. The board believes that this could be one of the root causes of the organisation’s recent problems.

The Managing Director and the Board are considering the implementation of systematic staff development across the organisation, and intend to conduct a special board meeting to discuss possible approaches to training and developing the workforce. Your Head of HR has allocated the training and development approach listed below to present to the management board.

You are required to research your allocated training and development approach and present information on the specific aspects listed. Unfortunately, due to the measures currently being undertaken to lessen the spread of COVID-19, the Board has decided to cancel the meeting and have instead requested that you complete a 1,000-word briefing note on the topic below. Please include a Harvard compliant reference list after your briefing note (which is excluded from the wordcount)

Briefing: Online/Remote/e-Learning using Multi-Media Activities (Banfield, Kay and Royals (2018) p.347) Research and brief the board on the following aspects of this approach:

• A general overview of this approach, and the typical types of activity that might be included within it.

• The advantages that this approach might offer to the organisation.

• How this approach might address specific learning styles amongst employees.

• Any disadvantages or risks approach might present.

• Any budgeting considerations that should be borne in mind.

• Any internal or external factors that may impact on implementing this approach

• Examples of how other organisations use this approach successfully.

• A brief summary of the key reasons for adopting this approach

Marks

You are expected to demonstrate a clear, deep understanding of the training and development approach you have been tasked to research and present. 1,000 words will only allow you to include a certain amount of information, therefore, you should focus on delivering concise and precise briefings on the aspects of the training and development approach you have chosen to present.


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