Provide a very brief overview of your case (where, when, what happened)
1- Provide a very brief overview of your case (where, when, what happened)
2- Explain which theories you will be applying
3- where you will apply them (which section), and
4- why these are the best theories to use.
Crises rarely occur ‘out of the blue’, instead there are usually several warning signs. Discuss the warning signs and why people did not respond adequately in your particular crisis case.
Trigger—Only pick one!
Discuss the point in time that the crisis kicked-off—and why.
Discuss how, when and why the crisis escalated to produce the greatest damage.
Discuss what happened after the acute phase was over; What were the lessons
learned to prevent a future crisis event—were they ‘learned’ or ignored post-crisis?
Did the organisation change after the crisis?
Theories in Crisis Management
Normal Accident Theory
The Swiss Cheese Model
Failure to Heed Warnings
High Reliability Organizations
Decision Making Theories
Cognitive and psychological biases
Theories & Principles
• Corporate apologia
• Image repair theory
• Focusing event
• Instructing and adjusting information
• Validated accepted wisdom
• Rhetoric of renewal or discourse of renewal
• Rhetorical arena
• Contingency theory
• Complexity theory
• Paracrisis and crisis prevention
• Situation Crisis Communication Theory (SCCT)
Crisis Management Life Cycle
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