You have recently joined as a Junior Business Consultant for a Management Consultancy Firm in North London, called You Ask Company.
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Unit: 24 Understanding and Leading Change Unit 24: Going Through Organisational Change in the Contemporary World
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Pearson BTEC Level 5 Higher National Diploma in Business Management
Unit: 24 Understanding and Leading Change
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Assignment Brief – BTEC Higher National Diploma in Business
Key vocabulary – terms and definitions
Leadership
The person who motivates and inspires a group of people in an organisation. The leader sets the vision.
Management
The manager co-ordinates the day to day activities. The process of dealing with or managing tasks or people.
Change
An act or process through which something becomes different. Normally an improvement to operations or processes that affects the way it was previously carried out.
Psychological
Affecting, or arising in the mind; related to the mental and emotional state of a person when a change happens.
Force Field Analysis
Analysing the Pressures For and Against Change – this is about understanding the forces for and against change.
Lewin’s Change Management
Understanding the Three Stages of Change - His model is known as Unfreeze – Change – Refreeze, which refers to the three-stage process of change that he describes.
Kotter’s 8-Step Change Model
The 8-Step Process for Leading by Dr Kotter’s observations of leaders and organizations. He identified and extracted the success factors and combined them into a methodology, the award-winning 8-Step Process for Leading Change.
Barriers
Other obstacles that prevents movement or access. E.g that prevents others accepting a new change such as poor ICT skills when changing to new computer system.
Critically evaluate
Writing a critical evaluation typically involves tackling a specific topic and questioning a commonly held assumption, so questioning your beliefs and values linked to facts.
Burke Litwin Model
This model has been developed to examine organisational change and performance. It provides a link between an assessment of the wider PEST context and the nature and process of change within an organisation.
Influences
Capacity to have effect on the character, development or behaviour of someone or something.
Justifications
Fact or a reason, circumstance that justifies or defends.
Strategy
A plan of action designed to achieve a long term or overall aim
Pearson BTEC Higher National Diploma in Business Assignment Brief
Student Name /ID Number
Unit Number and Title
Unit 24: Understanding and Leading Change
Academic Year
2023/2024
Unit Assessor
Koray Chelikhan
Assignment Title
Going Through Organisational Change in the Contemporary World
Issue Date
12th January 2024
Submission Date
12th April 2024
IV Name
Ruth Andes
Date
12/01/2024
Submission Format:
You must upload all your work to your e-portfolio on Moodle via Turnitin.
On submission you will be asked to declare that the work is all your own.
When producing typed work, use Arial, Font size 12 and single spacing.
You must use the HARVARD REFERENCE System for all sources.
Evidence for each task must be provided in the following format:
Activity 1 Research Paper
Activity 2 PowerPoint Presentation with supplementary notes
Scenario and Activity 1: Research Paper
You have recently joined as a Junior Business Consultant for a Management Consultancy Firm in North London, called You Ask Company. The firm is composed of different industry-specific experts who offer excellent professional advice, guidance, and solutions to business organisations experiencing problems they can`t solve in-house.
Since you are new to the company, the manager wants to see how well you can provide business solutions to different situations. Before you are delegated with actual clients, your first task is to research two contemporary examples of organisations that have undergone a major organisational change. You may consider examples of organisations that were greatly affected by the COVID-19 pandemic in 2020. You need to make justified recommendations that would minimise the impact of organisational change on organisational behaviour. You should:
Give a brief overview of the two organisations
Review at least 3 contemporary examples of organisational change and their impact on its business operations in both organisations. Some examples that you could include are large scale, small scale, planned, initiated and imposed types of change.
Compare the drivers for their change, both internal and external, and their influence on organisational change in both organisations. Some examples include PESTLE analysis, core competences, technology, AI and data analytics.
To complete the analysis, you must add in the strengths and limitations of the drivers for change and the types of organisational change they have affected that you have talked about previously.
Analyse how leadership and individual behaviour in both organisations can be affected by change. Within your answer, explain what leadership and individual behaviour are and then explain their positive and negative impact on both organisations. Some examples can include the impact of change at different levels, psychological, team dynamics and influence of position and perception.
Identify the measures that can be taken to minimise the negative impacts of the change on organisational behaviour in both organisations. You should then explain how this will benefit the organisation and what challenges you may face from doing this. Additionally, you should add your conclusion to the measures taken to complete the evaluation.
Additionally, you must use further research and write a conclusion on the long-term implications of change on organisational behaviour to complete the critical evaluation.
Lastly, make at least 3 justified recommendations that would minimise the impact of organisational change on organisational behaviour.
Deadline for Activity 1 formative feedback: 1st March 2024
Scenario and Activity 2: PowerPoint Presentation with supplementary notes
Now that you have understood the types and drivers of change and its impact on organisational behaviour, you now need to demonstrate your understanding of the barriers and resistance to change. Using the organisations in your example above, you will need to critically analyse different leadership approaches and models in relation to the drivers and resisting forces. You will need to create and deliver a 15-minute PowerPoint presentation with supplementary notes that will identify the following:
Investigate the forces for and against change and how they affect leadership decision-making in two organisations. Some examples of change you can include are Schein’s organisational culture model, self-efficacy perceptions and situational resistance when determining barriers. You will then need to talk about how the changes affect leadership decisions such as respecting and valuing diversity, values and ethical beliefs, speed of change, e.g. pre-emptive and proactive or responsive and reactive.
Apply force field analysis to analyse both driving and resisting forces to show how they influence decision-making in two organisations. Firstly, you should explain what force field analysis is. Afterwards, you should give a detailed explanation of how it could be implemented and the impact (both positive and negative) that it would have on both organisations.
Recommend at least 2 change leadership approaches and 2 models to change initiatives for given situations. Leadership approach examples include situational leadership, transformational leadership and psychodynamic approaches. Models of change examples include Kotter’s 8-Step Change Model, Lewin’s change management model, McKinsey’s 7 S model.
To complete the analysis of leadership approaches and models for given situations, you must include strengths and limitations for both approaches and models.
To finish the critical analysis, you must add in supplementary notes and conduct further research to explain different perspectives for different leadership approaches and models in relation to the drivers and resisting forces.
Recommended Resources
HND Global for the e-study guide for Business https://qualifications.pearson.com/en/qualifications/btec-higher-nationals/hn-global.html
Various books in The City College Library under S660, S662 and S668.
Kouzes J M & Posneer B.Z. (2017) The Leadership Challenge. Published by Wiley. Sixth Edition.
Vanham P (2017) Before I was CEO. Published by Wiley.
Bolman L & Deal Terrence (2017) Reframing Organisations. Published by Joseey-Bass. Sixth Edition.
Cottrell S (2008) The Study Skills Handbook, Published by Palgrave Macmillan – 3rd Edition.
www.bbc.com for Business news including mergers and acquisitions. www.businesstraining.com Business Training Works for general resourceswww.times100.com for case studies.www.managementtoday.com – Management Todaywww.strategy+business.com Strategy and Business Leadership
Achievement Summary
Qualification
Pearson BTEC Level 5 HND in Business Management
Assessor name
Koray Chelikhan
Unit Number and title
24: Understanding and Leading Change
Student name
Overall Student
Criteria Reference
To achieve the criteria the evidence must show that the student is able to:
Achieved?
(tick)
LO 1
Produce a comparative analysis of the different types and drivers of change in business.
P1
Review a range of contemporary examples of organisational change and their impact on business operations.
P2
Compare drivers for change and their influence on organisational change.
M1
Analyse drivers for change and the types of organisational change they have affected.
LO2
Evaluate the impact of change on organisational behaviour
P3
Analyse how leadership and individual behaviour in organisations can be affected by change.
P4
Evaluate measures that can be taken to minimise negative impacts of change on organisational behaviour.
M2
Critically evaluate the long-term implications of change on organisational behaviour.
D1
Make justified recommendations that would minimise impact of organisational change on organisational behaviour.
LO3
Investigate how forces driving and resisting change influence leadership decision making.
P5
Investigate the forces for and against change and how they affect leadership decision making in organisations.
M3
Apply force field analysis to analyse both driving and resisting forces to show how they influence decision making in organisations.
LO4
Recommend a range of change leadership approaches to change initiatives.
P6
Recommend change leadership approaches and models to change initiatives for given situations
M4
Analyse the use of leadership approaches and models for given situations.
D2
Critically analyse different leadership approaches and models in relation to the drivers and resisting forces.
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