Insursave Ltd is a growing insurance company that provides a range of products and services to customers mainly in the 25-70 age range, covering home, car and personal insurance need.
5OS07 Wellbeing at WorkLearner Assessment Brief
Assessment ID / CIPD_5OS07_24_01
Level 5 Associate Diploma in
People Management
Organisational Learning and Development
This unit explores the importance of wellbeing in the workplace and the relationship with people practices and organisation strategy. The design and development of effective wellbeing programmes is examined to meet people and organisational requirements.
Preparation for the Tasks:
Refer to the indicative content in the unit to guide and support your evidence.
Pay attention to how your evidence is presented.
Ensure that the evidence generated for this assessment remains your own work.
You will also benefit from:
Completing and acting on draft feedback from your assessor.
Reflecting on your own experiences of learning opportunities and continuous professional development.
Reading the CIPD Insight, Fact Sheets and related online material on these topics as well as key research authors on the subject.
Case Study
Insursave Ltd is a growing insurance company that provides a range of products and services to customers mainly in the 25-70 age range, covering home, car and personal insurance need.
The company has operated across three sites in the UK: Edinburgh, Bristol and Peterborough and following a recent acquisition it now has a fourth site in Leeds bringing the current workforce from 3347 to 4554 employees.
The vast majority of the workforce consists of front-line call handlers which is the entry level role to the business. There are also specialist insurance claims handlers and underwriters as well as three tiers of managerial roles. The senior leadership team (SLT) has expressed concerns about the level of inexperience amongst the workforce following two years of high attrition after the pandemic and more recently the increase in sickness absence.
The following charts outline the types of roles, age profiles and tenure across the business as well as current absence reasons.
The cost of attrition, absence and constant recruitment to replace leavers has become a major challenge for the business. The SLT believes that the best support and service to customers comes from a healthy and stable workforce with knowledgeable employees who understand the products and services.
The Senior Leadership Team has asked you to provide a written paper about wellbeing.
Part one of the paper will explain the value of wellbeing and the factors that are relevant to the workplace.
Part two of the paper will include a bespoke proposal for an employee wellbeing programme that targets key employee groups. The programme must be suitable for Insursave Ltd and the role that key stakeholders would play in improving wellbeing at work.
Having carried out some research and an anonymous survey you have identified that:
Employee attrition was higher post the pandemic but has recently stabilised to pre pandemic levels.
There is a higher number of new employees with less than five years’ service; these tend to be within the younger age profile of under 30-year-olds.
Muscular skeletal absence reasons are more prevalent in the higher age profiles.
Mental health absence is more prevalent in the age groups over 26 years and with longer serving employees.
A recent employee engagement survey stated that managers did not feel equipped to support mental health and well-being at work in particular for colleagues suffering from chronic illnesses.
Management capability varied between new managers who felt ill equipped and lacked confidence to deal with people issues relating to absence and well-being and those longer serving who adapted a more caring approach but did not adhere to company policies for managing long term absences.
Written paper – part one
Part one of the paper should cover a wide understanding of wellbeing and its relevance to the workplace and should respond to the questions one to six below. Your responses should be wide ranging, making use of academic theory and thinking, and include practical examples to illustrate your points.
Whilst you can refer to the case study in your responses, it is not a requirement to do so in this part of the paper. It is more important to demonstrate the breadth of your knowledge and understanding.
To help the reader, please make use of headings and assessment criteria references to signpost the criteria being addressed by your response. You should also ensure that references and sources drawn upon are acknowledged correctly and supported by a bibliography.
Questions one to six
Explain two key ‘wellbeing’ theories, including how they can be applied to current issues of wellbeing in the workplace. (AC 1.1)
Discuss, with examples, how wellbeing can be managed to support organisational goals. (AC 1.2)
Assess the benefits of adopting wellbeing practices in organisations. (AC 1.3)
Evaluate the contribution made by key stakeholders’ (listed below) to improving wellbeing at work.
People professionals
Leadership and management
External partners (AC 2.1)
Discuss how wellbeing can interact with other areas of people management practice. (AC 2.2)
Analyse how organisational context shapes wellbeing. (AC 2.3)
Yourevidencemustconsistof:
· Partoneofawrittenpapercoveringquestions onetosix above.
· Approximately2000wordsintotal,refertoCIPDwordcount policy.
Written paper – part two
Part two of your paper should respond to questions seven to ten below. Your responses should relate specifically to the Insursave Ltd case study provided above.
To help the reader, please make use of headings and assessment criteria references to signpost the criteria being addressed by your response. You should also ensure that any references and sources drawn upon are acknowledged correctly and supported by a bibliography.
Questions seven to ten:
Assess Insursave Ltd’s needs in relation to employee wellbeing and identify two wellbeing initiatives that would help address these needs. (AC 3.1)
Design (in summary form) a wellbeing programme/initiative that would address one area of Insursave Ltd’s needs. Your design summary should include the need being addressed, the key components of the programme, the people involved/affected, and the potential wellbeing benefits to be gained. (AC 3.2)
Explain how your wellbeing programme would be implemented in a way that is suitable for Insursave Ltd. (AC 3.3)
Explain how your Insursave Ltd wellbeing programme would be evaluated and monitored. (AC 3.4)
Yourevidencemustconsistof:
· Parttwoofawrittenpapercoveringquestionsseventotenabove.Yoursummary design of the wellbeing programme/initiative) should be included, at question eight, within the overall paper.
· Approximately1900wordsintotal,refertoCIPDwordcount policy.
Assessment Criteria Evidence Checklist
You may find the following checklist helpful to make sure that you have included the required evidence to meet the task. This is not a mandatory requirement as long as it is clear in your submission where the assessment criteria have been met.
Written paper – part one Assessment criteria
Evidenced Y/N
Evidence reference
1.1
Explain issues and key theories in wellbeing at work.
1.2
Discuss how wellbeing can be managed to support organisational goals.
1.3
Assess the benefits of adopting wellbeing practices in organisations.
2.1
Evaluate key stakeholders` contribution to improving wellbeing at work.
2.2
Discuss how wellbeing interacts with other areas of people management practice.
2.3
Analyse how organisational context shapes wellbeing.
Written paper – part two Assessment criteria
Evidenced Y/N
Evidence reference
3.1
Identify wellbeing initiatives in relation to an organisation’s needs.
3.2
Design a wellbeing programme relevant to the organisation.
3.3
Explain how you would implement a wellbeing programme suitable for the organisation.
3.4
Explain how a wellbeing programme can be evaluated and monitored.
Assessment Criteria marking descriptors.
Assessors will mark in line with the following assessment criteria (AC) marking descriptors, and will indicate where the learner sits within the marking band range for each AC
Assessors must provide a mark from 1 to 4 for each assessment criteria within the unit. Assessors should use the mark descriptor grid as guidance so they can provide comprehensive feedback that is developmental for learners. Please be aware that not all the mark descriptors will be present in every assessment criterion, so assessors must use their discretion in making grading decisions.
The grid below shows the range for each unit assessment result based on total number of marks awarded across all assessment criteria.
To pass the unit assessment learners must achieve a 2 (Low Pass) or above for each of the assessment criteria.
The overall result achieved will dictate the outcome the learner receives for the unit, provided
NONE of the assessment criteria have been failed or referred.
Please note that learners will receive a Pass or Fail result from the CIPD at unit level. Referral grades can be used internally by the centre.
Overall mark
Unit result
0 to 19
Fail
20 to 25
Low Pass
26 to 32
Pass
33 to 40
High Pass
Marking Descriptors
Mark
Range
Descriptor
1
Fail
The response DOES NOT demonstrate sufficient knowledge, understanding or skill (as appropriate) to meet the AC. Insufficient examples included where required to support answer.
Insufficient or no evidence of the use of wider reading to help inform answer.
Presentation or structure of response is not appropriate and does not meet the requirement of the question/assessment brief.
2
Low Pass
The response demonstrates an acceptable level of knowledge, understanding or skill (as appropriate) to meet the AC.
Sufficient acceptable examples included where required to support answer.
Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing.
Answer is acceptable but could be clearer in responding to the question/task and presented in a more coherent way.
Required format adopted but some improvement required to the structure and presentation of the response.
3
Pass
The response demonstrates a good level of knowledge, understanding or skill (as appropriate) to meet the AC.
Includes confident use of examples, where required to support the answer.
Good evidence of appropriate wider reading to help inform answer. A good standard of in-text referencing.
Answer responds clearly to the question/task and is well expressed. Presentation and structure of response is appropriate for the question/task.
4
High Pass
The response demonstrates a wide and confident level of knowledge, understanding or skill (as appropriate) to meet the AC. Includes strong examples that illustrate the points being made and
support the answer.
Considerable evidence of appropriate wider reading to inform answer. An excellent standard of in-text referencing.
Answer responds clearly to the question/task and is particularly well expressed or argued.
Presentation and structure of response is clear, coherent, and responds directly to the requirements of the question/task.
Get Fresh Answer: £149 100% Plagiarism Free & Custom Written,
