LO1 Examine the interrelationships of operations management with the other functions within an organisation

Unit Number and Title

Unit 15 Operations Management

Academic Year

2024/25

(Spring term 2025)

Unit Tutors

Assignment Title

Part 1: Effective operations management in achieving organisational performance

Part 2: Quality and supply chain management to meet the customer desire

Issue Date

Submission Date

IV Name & Date

The London College Business Management Department, February 2025

Guideline for Final Submission

• The assessment for this module is in 2 parts: ASSIGNMENT PART 1 & ASSIGNMENT PART 2.
• You should aim to complete ASSIGNMENT PART 1 before WEEK 6 and make sure you get

FORMATIVE FEEDBACK from your lecturer during teaching weeks 5 and 6.

• It is also recommended that you complete ASSIGNMENT PART 2 before WEEK 9 and get

FORMATIVE FEEDBACK from your lecturer for your Assignment 2 during teaching weeks.

• Once you complete BOTH PARTS, you need to compile them into a single Microsoft Word document for Final Submission.
• Remember, there will be only ONE submission link on Moodle. You cannot submit PART 1 and PART 2 separately.

Assignment 1

Title: ‘Review and Critique of Operations Management’

Submission Format

The submission is in the form of an individual written report. This should be written in a concise, formal business style using 1.5 line spacing and font size 12. You are required to make use of headings, paragraphs and subsections as appropriate and all work must be supported with research and referenced using the Harvard referencing system. Please also provide a bibliography using the Harvard referencing system. The recommended word count is 1,500-2,000 words, excluding the table of contents, references and any appendices you may use. However, you will not be penalised if you go under or exceed the word limit.

Unit Learning Outcomes

LO1 Examine the interrelationships of operations management with the other functions within an organisation

LO2 Explain the importance of operations management in achieving effective organisational performance

Assignment 1 Brief and Guidance

Scenario

Using an organisation that you know well and can obtain information on (your own place of work if possible), you are required to examine the interrelationships of operations management with the other functions within an organisation. You are expected to apply a range of appropriate theories, concepts and/or models to explain core functions of operation, transforming resources and facilities and staff to reflect the importance of operations management in achieving effective organisational performance.

You are to produce a formal business report which should contain the following:

1. An introduction to your chosen organisation.

1. An explanation of operations and other core and support functions in that organisation.
2. Investigation of interrelationships between operations, other core and support functions in a range of organisations.
3. Your review and analysis of the impact of operations (input-transformation-output process) on other functions of your chosen organisation.
4. Explanation of the challenges faced by operations management in a range of organisations when meeting customer requirements e.g., cost-based competition, new technologies, globalisation, partnership relationships, reputation management, and others.
5. Comparison of how different organisations measures operations performance and their effectiveness.
6. Critical analysis of the role and importance of the operations processes and management in the chosen organisation and how these help them improve organisational performance and attain their business objectives.

Submission Format

The submission is in the form of a formal business report. Each section should be written in a concise, formal style using 1.5 line spacing and font size 12. All work must be supported with research and referenced using the Harvard referencing system.

Please also provide a Reference list using the Harvard referencing system. The recommended word count is 1,500-2,000 words, excluding the table of contents, references and any appendices you may use. However, you will not be penalised if you go under or exceed the word limit.

Unit Learning Outcomes

LO3 Investigate the importance of quality management and continuous improvement for optimising organisational performance.

LO4 Assess the role of supply chain management in supporting an organisation to satisfy customer requirements.

Assignment 2 Brief and Guidance

Scenario

Using the same organisation that you have chosen in case study 1, investigate how it has maintained its activities for quality management and continuous improvement for optimising organisational performance. In your analysis you are also required to highlight the role of supply chain management and how the supporting operational management activities directed by the organisation are used to satisfy their customer requirements.

This report should include information on the following:

1. Evaluation of different approaches to quality management adopted by your chosen organisation with respect to their customer satisfaction, loyalty and retention. Contextualise and justify each by providing specific examples.

1. Compare the benefits and limitations of different approaches for continuous improvement and justify their role in successful optimisation of organisational performance and achievement of objectives.
2. Critically review the role and scope of supply chain management and evaluate how various organisations manage their products and services supply chain relationships in order to meet their customers’ needs and ensure and maintain customers’ satisfaction.
3. Based on this critical evaluation of effective supply chain management make recommendations for your case organisation on how they could improve and exceed their current levels of customer satisfaction.

Learning Outcomes and Assessment Criteria

Pass

Merit

Distinction

LO1 Examine the interrelationships of the operations function with the other functions within an organisation

LO1 and LO2:

P1 Examine the interrelationships between operations and the core support functions in a range of organisations.

P2 Examine the impact that operations and processes have on other functions within an organisation.

M1 Analyse the role of operations and processes and impacts within an organisation

D1 Critically analyse operations, processes and management in successfully improving organisational performance and achievement of objectives.

LO2 Explain the importance of operations management in achieving effective organisational performance

P3 Explain the challenges faced by operations management in a range of organisations when meeting customer requirements.

P4 Compare how different organisations measure operations performance and their effectiveness.

M2 Analyse the importance and effectiveness of operations management in enhancing organisational performance. LO1 Examine the interrelationships of operations management with the other functions within an organisation

LO3 Investigate the importance of quality management and continuous improvement for optimising organisational performance.

D2 Justify different approaches of quality management and continuous improvement to successfully optimise organisational performance and meet business objectives.

P5 Discuss different approaches to quality management and continuous improvement for improving and optimising organisational performance.

M3 Compare benefits and limitations of different approaches for improving and optimising organisational performance.

LO4 Assess the role of supply chain management in supporting an organisation to satisfy customer requirements.

D3 Critically evaluate effective supply chain management to make recommendations for enhancing and exceeding customer satisfaction.

P6 Review the role of supply chain management in supporting different organisations to supply products and services to meet their customers’ needs.

M4 Evaluate how different organisations manage their supply chain relationships in order to ensure and maintain customers’ satisfaction.