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Critically describe and evaluate the approaches that can be used to try to measure the strategic contribution of HR in contemporary global organisations.?

Critically describe and evaluate the approaches that can be used to try to measure
the strategic contribution of HR in contemporary global organisations.?


the Answer 3( How to answer the question )
The following potential measures are likely to be described and evaluated: activity &
results measures (effectiveness & efficiency); cost control & value creation
measures; benchmarking – general discussion of what benchmarking is and then
mention HR specific benchmarking indicators (e.g., percentage of payroll spent on
training). The advantages and limitations of these models will be considered
especially for a global organisation. It is likely that further critical discussion will focus
on the Balanced Score Card (BSC) approach given the BSC’s wide-spread use in
large MNCs. If so, the background in which the BSC has evolved, challenges of
implementing a BSC approach in a global organisation should be addressed, and
whether it is appropriate to use this approach in very diverse national and cultural
settings should be examined. Developing the HR scorecard input to the BSC –
common financial measures used (return on investment; break-even; cost-benefit
analysis; financial statement analysis); HR Audits; Measurement of Human Capital.


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