• Demonstrate the scale and scope of the accommodations services sector

Managing Accommodation Services (K/616/1794)

Learning Outcomes

LO1 Explain the types of accommodation services available within the hospitality industry

LO2 Discuss the role of the Front Office department within accommodation services

Scenario and Activity:

You have been working successfully in a large hotel group for the past seven years. Recognising the breadth, and depth, of your knowledge, they have asked you to produce a guide that they can use to train new recruits. You have suggested that you and your team put together a presentation for this purpose. They are delighted with this idea and have asked you to get to work on it. You are pleased to accept this challenge. Your presentation should:

• Demonstrate the scale and scope of the accommodations services sector

• Explain the different forms of ownership applicable to accommodation services, describing these, and discussing the advantages and disadvantages

• Discuss grading and classification systems and evaluate the role they play when potential guests look for and book accommodation; include examples of the type of facilities associated with at least three different quality levels of business

• Explain the function of the Front Office Department, indicating the types of services that would come under this department

• Describe the different roles found in these departments, listing job titles and headline responsibilities

• Each individual in the group should include their own separate conclusion that critically evaluates the role of the Front Office in achieving positive reviews and enhanced guest satisfaction; include your own recommendations.