AC1.1 Compare theoretical models of communication relevant to residential childcare settings
Assignment Guide
Unit 505 Lead practice for communication and information management in residential childcare settings
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UAN: |
A/506/7585 |
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Unit level: |
5 |
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Credit value: |
4 |
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GLH: |
30 |
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Unit aim: |
This unit provides the knowledge and skills required to lead practice for communication and information management in residential childcare settings |
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Relationship to NOS: |
SCDHSC0041 |
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Endorsed by |
Skills for Care and Development and Department for Education |
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Assessment type: |
Portfolio of evidence |
Learning outcome
The learner will:
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LO1 Understand the theoretical context of communication in residential childcare settings
Assessment criteria
The learner can:
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AC1.1 Compare theoretical models of communication relevant to residential childcare settings
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AC1.2 Analyse the links between communication, interaction and relationship.
Learning outcome
The learner will:
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LO2 Be able to develop team members’ knowledge and skills to support communication with children and young people
Assessment criteria
The learner can:
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AC2.1 Support team members to develop their knowledge and skills about communication
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AC2.2 Support team members to develop strategies for overcoming barriers
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AC2.3 Explain the importance of team members recognising behaviour as conscious or unconscious communication
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AC2.4 Support team members to understand factors that can make verbal communication difficult for a child or young person
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AC2.5 Support team members to reflect on the impact of their own communication with children or young people.
Learning outcome
The learner will:
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LO3 Be able to support team members in addressing specific communication needs of children and young people
Assessment criteria
The learner can:
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AC3.1 Research sources of support to address specific communication needs
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AC3.2 Evaluate the effectiveness of communication methods and aids used by children or young people in the work setting
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AC3.3 Support team members to work as part of a multi-agency team around a child or young person to address their communication needs.
Range
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AC3.1 Sources of support may be:
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Professional
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Technological
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Within the organisation
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Beyond the organisation
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AC3.2 Communication methods and aids may include:
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Verbal
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Non-verbal
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Sign
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Pictorial
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Written
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Electronic/technological
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Assisted
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Learning outcome
The learner will:
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LO4 Be able to develop practices that support children and young people to communicate openly in the work setting
Assessment criteria
The learner can:
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AC4.1 Develop a culture where children or young people feel able to communicate openly with team members and each other
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AC4.2 Evaluate the effectiveness of existing practices and channels of communication for children or young people, as individuals and as a group
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AC4.3 Implement improvements to practices that support children or young people to communicate openly in the work setting
Learning outcome
The learner will:
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LO5 Understand approaches to conflict management
Assessment criteria
The learner can:
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AC5.1 Analyse key communication skills in models of conflict resolution
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AC5.2 Assess the benefits of working with rather than resolving conflict in certain situations.
Learning outcome
The learner will:
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LO6 Be able to develop communication to support professional networks and teams
Assessment criteria
The learner can:
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AC6.1 Compare the effectiveness of approaches to communication for working with others in professional networks or teams
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AC6.2 Recommend improvements to communication for working in professional networks or teams
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AC6.3 Implement changes to communication to support professional networks and teams
Range
AC6.1 Approaches to communication may be:
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Personal
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Organisational
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Formal
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Informal
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Public (information/promotional) AC6.1 Others may include:
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Team members
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Other professionals
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Family members
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Advocates
Learning outcome
The learner will:
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LO7 Be able to manage systems for effective information management
Assessment criteria
The learner can:
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AC7.1 Analyse the legal and ethical conflicts between maintaining confidentiality and sharing information within and beyond the organisation
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AC7.2 Manage systems for effective information management to meet legal and ethical requirements whilst minimising duplication