1.1 discuss accommodation and front office services for different organisations

LO1 Understand services provided by the rooms division in diverse cartons

1.1 discuss accommodation and front office services for different organisations

1.2  analyse the role sand responsibilities of a range of accommodation and reception services staff

1.3  discuss legal and statutory requirements that apply to rooms division operations

1.4  evaluate services presided by the division in a range of hospitality businesses

LO2 Understand the impact of contemporary management issues on the effective management and business performance in the front of house area

2.1  assess the importance of the front of house area to effective management

2.2  discuss the key aspects of planning and management of the front of house area for a given hospitality operation

2.3  critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation

LO3 Understand factors that contribute to effective management and business performance in the accommodation service function

3.1  assess the importance of property interiors and design to effective management

3.2  discuss the critical aspects of planning and management of the accommodation service function for a given hospitality operation

3.3  analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation

LO4 Be able to apply techniques to maximise and measure occupancy and rooms revenue

4.1  perform revenue/yield management activities to maximise occupancy and rooms revenue

4.2  discuss sales techniques that rooms division staff can use to promote and maximise revenue

4.3  discuss the purpose and use of forecasting and statistical data within the rooms division

4.4  calculate rooms division performance indicators to measure the success of accommodation sales