Using Data to Build Business Practice

Assignment Brief

BSS004-1 Using Data to Build Business Practice

Assignment One:

The manager of a small B&B (20 rooms) is planning to renovate the premises in order to increase the occupation rate of the rooms and in turn, increase revenue.  The B&B is situated in a busy part of town with many competitors of similar size.  She has decided that she needs data to base her decisions on what renovations to make.  A friend of hers has suggested that a questionnaire would be the best means of collecting the data.

You have been asked by the manager to assist her in the collection of data to enable her to make a decision on what renovations to make.  In particular, she would like you to:

• Based on your knowledge, explain to her why a questionnaire is the best method of data collection for this project.

• Suggest what data she needs to collect.

• Design a questionnaire which she can use to collect the required data, with a justification for the questions you have included.

Notes:

This assignment does NOT require you to collect the data.

Your submission MUST include the questionnaire you have designed.

Threshold expectations:

In order to pass this assessment you will need to:

• Discuss the validity of an appropriate technique to summarise and interpret business data

• Identify basic data requirements to help make a decision

Sample Answer

Using Data to Build Business Practice

Introduction

Running a successful bed and breakfast requires not only good service but also evidence-based decisions that respond to customer needs. The manager of a twenty-room B&B wants to renovate the premises in order to improve occupancy and revenue. Since the business is located in a competitive part of town, any decisions made must be carefully guided by reliable data. This essay explains why a questionnaire is an appropriate tool for gathering the required information, identifies the data that should be collected, and presents a questionnaire design with justification for its content.

The Value of Questionnaires in Data Collection

A questionnaire is one of the most effective methods for this type of project. It is inexpensive to design and distribute, which is important for a small business with limited resources. It also enables the collection of standardised responses, making the analysis easier and more reliable. Questionnaires can be shared in person at the B&B or electronically, giving flexibility in reaching different customers.

Another advantage is that questionnaires provide both quantitative and qualitative information. Customers can rate their satisfaction levels on a numerical scale while also providing open-ended feedback. This combination gives the manager a clearer picture of what is working well and what needs to change. In addition, anonymity can encourage guests to be more honest about negative experiences, which might be harder to gather in direct conversations. Overall, a questionnaire is cost-effective, efficient, and produces data that can directly inform renovation decisions.

Data Requirements for the B&B

The manager needs information in several areas to support her decisions. She must understand the types of customers who stay at the B&B, including their age groups and reasons for travel, in order to know which segment of the market is most important. She also requires insight into guest satisfaction with current facilities such as cleanliness, comfort, bathrooms, and technology.

Another key area is customer priorities for renovation. Some may value modern bathrooms, while others may prefer improved décor, better Wi-Fi, or environmentally friendly features. Learning what matters most will help the manager focus her investment. It is equally important to understand whether guests would be willing to pay slightly higher prices if these changes were introduced. Finally, competitive comparisons are necessary to see what rival B&Bs offer that may be drawing customers away. Collecting these kinds of data will allow for informed and practical decisions.

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