We're Open

Custom-Written, AI & Plagiarism-Free with Passing "Guaranteed"

Understand the principles of managing the customer experience

MG526 Customer Experience 


Understand the principles of managing the customer experience


Understand the different dimensions of the customer experience and key factors for managing that experience


Know how to monitor and measure customer experiences in context

Task requirements

Select an either a B2C or B2B brand that you intend studying for this assessment. By 3rd week of the module be prepared to discuss with your lecturer what the brand is and why you have selected it. The  carry out the following

       Specific Tasks


Set out what the brand is  and where it sits in its market

Set out who are its key customers by frequency of use and by key demographics

Identify the relevant attitudes of these customers that can be used to define their attitudes to the brand and to customer services in general

Clearly set out statements that can be used to identify what  the brand says about customer service and what beliefs and organisational culture underpins these statements

Demonstrate  that an audit of all the manifestations of customer of the brand has been carried out

Critically assess these against models and theories set out in the module and teaching material

Set out a substantiated set of recommendations to improve aspects of the customer experience  for this brand

100% Plagiarism Free & Custom Written,
tailored to your instructions
paypal checkout

The services provided by Assignment Experts UK are 100% original and custom written. We never use any paraphrasing tool, any software to generate content for e.g. Chat GPT and all other content writing tools. We ensure that the work produced by our writers is self-written and 100% plagiarism-free.

Discover more

International House, 12 Constance Street, London, United Kingdom,
E16 2DQ

UK Registered Company # 11483120

100% Pass Guarantee


We've produced some samples of what you can expect from our Academic Writing Service - these are created by our writers to show you the kind of high-quality work you'll receive. Take a look for yourself!

View Our Samples