Part 1: Explanation of the department, service, and/or system you are analysing and the quality measures currently in place (approx. 750 words)

Include an explanation of the department, service, and/or system you will be analysing in this report and the quality measures that the department/service/system currently has in place. How do these measures align with TQM principles?

Discuss whether the current quality measures enable the best possible outcomes for service users and extent to which this represents a ‘Total Quality management’ approach.

·         What models or frameworks can you use to support your analysis? correlate this with the CQC report.

·         Use this website to inform your writing (note: the information is relevant to the clinical setting. If you choose to write about social care establishment, this needs to be considered and you need to be familiar with the CQC quality measures for social care in the UK – read, explore, note before you write!). https://www.ahrq.gov/talkingquality/measures/types.html#:~:text=Measures%20used%20to%20assess%20and,and%20researcher%20who%20formulated%20it.

·       Finish off this section by answering the question: Do the measure you have discussed work if not justify your reasons.

Lesson 1

LO 1 - Critically analyse the need for care settings to achieve the best possible outcome for service users using a ‘Total Quality management’ approach.

Part 2: Analysis of the current measures, considering problem solving, investment appraisal, non-financial, and multidimensional models of performance management (approx. 1000 words)

YOU MUST CRITICALLY DISCUSS AND EVALUATE YOUR IDEAS

Step 1: Analyse current measures

Link the information above to relevant TQM frameworks for continuous improvement.

Step 2: Analysis of future measures

Define 2 non-financial models and choose the one more suitable to analyse your company- SERVQUAL, The Baldridge excellence framework, Demings 14 points. Your writing MUST tie into your chosen case study. Justify their relevance to the organisation`s objectives. Analyse how these models can improve service quality beyond financial metrics.

·         Lesson 2&3

Define 2 multi-dimensional models of quality control and choose the one that is more suitable to showcase its use in your organisation, Balance Score Card, strategy maps. Demonstrate how they provide a holistic view of organisational performance. Relate chosen models to specific quality improvement initiatives within the organisation.

·         Lesson 3

Step 3: ISO 9001 in healthcare – how will you use it for the company Example: read https://www.british-assessment.co.uk/sectors/healthcare/https://www.nqa.com/en-gb/resources/blog/november-2017/health-and-social-care-providersExplain how ISO 9001 standards can be utilised to enhance quality management within the company. Discuss how ISO 9001 standardises processes to ensure compliance with regulations. Provide examples of healthcare organisations that have successfully implemented ISO 9001 and the benefits derived from compliance.

Step 4: Explain financial modelling in healthcare and propose which financial model could your chosen company use and justify why? Discuss how these models can optimise resource allocation and improve financial sustainability. Lesson 4

Step 5: Consider problem -solving, investment appraisal  https://www.studysmarter.co.uk/explanations/business-studies/strategic-analysis/investment-appraisal/Provide actionable insights to improve long-term sustainability and competitiveness.

Viability of the company - https://business.bankofscotland.co.uk/help/a-guide-to-viability.html).

Company viability assessment –

What problem-solving techniques can be applied? - How viable is the company based on these techniques? Lesson 5

LO4: Evaluate the use of problem solving, investment appraisal, non-financial and multidimensional models of performance management.

Part 3: Improvement or maintenance plan, considering the management of continuous quality improvement in health and care settings (approx. 750 words)

YOU MUST CRITICALLY DISCUSS YOUR IDEAS.

Explain what quality improvement and maintenance plans are; complete both – make them relevant for your company.

To complete this part, you need to refer to Part 2 – (Analysis of current measures in your chosen company).

Develop both plans relevant to your company using at least two of these tools like PRETO/PARETO Analysis, House of Quality, Six Sigma, or Lean Six Sigma.

You can use the improvement plan template in the appendix to complete an improvement plan for your department/service/organisation.

Use diagnostic tools like fishbone diagram to identify and categorise opportunities for improvement How to create cause-and-effect diagrams - YouTube Select 1-2 improvement areas to focus on

4. Define SMART objectives for improvement – i.e. are they Specific, Measurable, Achievable, Relevant, Timebound) How Utilizing SMART Goals Helps Improve Patient Care (youtube.com) How will you develop SMART objectives for the improvements identified?
5. Use a driver diagram (or similar organised approach) to map out your improvement plan What is a Driver Diagram? - YouTube. How will you use a driver diagram to map out your improvement plan?
6.  How will you manage continuous quality improvement using TQM principles?  Lesson 1

7.    Maintenance plan - what aspect in your setting you want to set a maintenance plan for, for example: hoist, building, electrical equipment etc. use the link below to support you https://industryforum.co.uk/consultancy/total-productive-maintenance-tpm/quality-maintenance/

8. https://safetyculture.com/checklists/maintenance/
9. Consider both plans. How would you manage continuous quality improvement in your setting or chosen organisation?

For this part incorporate TQM principles to ensure continuous quality enhancement and align plans with organisational goals. Focus on addressing critical issues that align with the organisation`s mission and strategic objectives.

LO3: Critically discuss the management of continuous quality improvement in health and care settings.

Part 4:  How your plan links to relevant theories and frameworks for TQM (approx. 500 words)

·         Critically discuss principles, theories, and frameworks for TQM - What TQM principles, theories, and frameworks are relevant to your analysis?

·         Discuss their usefulness and value for enabling quality services - How useful are these theories and frameworks in enabling quality services?

·         Examples may include Deming 14-point philosophy and 6 domains of quality or any of your choice.

·          Briefly include TQM strategies, staff training and healthcare compliance relevant to your company.

·         Could be fewer words or not needed at all if this is embedded throughout the report.

LO2: Critically discuss and apply a range of strategic planning models to assess the viability of a health and care business.

Part 1: Explanation of the department, service, and/or system you are analysing and the quality measures currently in place (approx. 750 words)

·         Include an explanation of the department, service, and/or system you will be analysing in this report and the quality measures that the department/service/system currently has in place. How do these measures align with TQM principles?

·         Discuss whether the current quality measures enable the best possible outcomes for service users and extent to which this represents a ‘Total Quality management’ approach.

·         What models or frameworks can you use to support your analysis?

·         correlate this with the CQC report.

·         Use this website to inform your writing (note: the information is relevant to the clinical setting. If you choose to write about social care establishment, this needs to be considered and you need to be familiar with the CQC quality measures for social care in the UK – read, explore, note before you write!). https://www.ahrq.gov/talkingquality/measures/types.html#:~:text=Measures%20used%20to%20assess%20and,and%20researcher%20who%20formulated%20it.

·         Finish off this section by answering the question: Do the measure you have discussed work if not justify your reasons.

Lesson 1

LO 1 - Critically analyse the need for care settings to achieve the best possible outcome for service users using a ‘Total Quality management’ approach.

Part 2: Analysis of the current measures, considering problem solving, investment appraisal, non-financial, and multidimensional models of performance management (approx. 1000 words)

YOU MUST CRITICALLY DISCUSS AND EVALUATE YOUR IDEAS

Step 1: Analyse current measures

Link the information above to relevant TQM frameworks for continuous improvement.

Step 2: Analysis of future measures

Define 2 non-financial models and choose the one more suitable to analyse your company- SERVQUAL, The Baldridge excellence framework, Demings 14 points. Your writing MUST tie into your chosen case study. Justify their relevance to the organisation`s objectives. Analyse how these models can improve service quality beyond financial metrics.

·         Lesson 2&3

Define 2 multi-dimensional models of quality control and choose the one that is more suitable to showcase its use in your organisation, Balance Score Card, strategy maps. Demonstrate how they provide a holistic view of organisational performance. Relate chosen models to specific quality improvement initiatives within the organisation.

·         Lesson 3

Step 3: ISO 9001 in healthcare – how will you use it for the company Example: read https://www.british-assessment.co.uk/sectors/healthcare/https://www.nqa.com/en-gb/resources/blog/november-2017/health-and-social-care-providersExplain how ISO 9001 standards can be utilised to enhance quality management within the company. Discuss how ISO 9001 standardises processes to ensure compliance with regulations. Provide examples of healthcare organisations that have successfully implemented ISO 9001 and the benefits derived from compliance.

Step 4: Explain financial modelling in healthcare and propose which financial model could your chosen company use and justify why? Discuss how these models can optimise resource allocation and improve financial sustainability. Lesson 4

Step 5: Consider problem -solving, investment appraisal  https://www.studysmarter.co.uk/explanations/business-studies/strategic-analysis/investment-appraisal/Provide actionable insights to improve long-term sustainability and competitiveness.

Viability of the company - https://business.bankofscotland.co.uk/help/a-guide-to-viability.html).

Company viability assessment –

What problem-solving techniques can be applied? - How viable is the company based on these techniques? Lesson 5

LO4: Evaluate the use of problem solving, investment appraisal, non-financial and multidimensional models of performance management.

Part 3: Improvement or maintenance plan, considering the management of continuous quality improvement in health and care settings (approx. 750 words)

YOU MUST CRITICALLY DISCUSS YOUR IDEAS.

Explain what quality improvement and maintenance plans are; complete both – make them relevant for your company.

To complete this part, you need to refer to Part 2 – (Analysis of current measures in your chosen company).

1.    Develop both plans relevant to your company using at least two of these tools like PRETO/PARETO Analysis, House of Quality, Six Sigma, or Lean Six Sigma.

2.    You can use the improvement plan template in the appendix to complete an improvement plan for your department/service/organisation.

3.    Use diagnostic tools like fishbone diagram to identify and categorise opportunities for improvement How to create cause-and-effect diagrams - YouTube Select 1-2 improvement areas to focus on

4. Define SMART objectives for improvement – i.e. are they Specific, Measurable, Achievable, Relevant, Timebound) How Utilizing SMART Goals Helps Improve Patient Care (youtube.com) How will you develop SMART objectives for the improvements identified?
5. Use a driver diagram (or similar organised approach) to map out your improvement plan What is a Driver Diagram? - YouTube. How will you use a driver diagram to map out your improvement plan?
6.  How will you manage continuous quality improvement using TQM principles?  Lesson 1

7.    Maintenance plan - what aspect in your setting you want to set a maintenance plan for, for example: hoist, building, electrical equipment etc. use the link below to support you https://industryforum.co.uk/consultancy/total-productive-maintenance-tpm/quality-maintenance/

8. https://safetyculture.com/checklists/maintenance/
9. Consider both plans. How would you manage continuous quality improvement in your setting or chosen organisation?

For this part incorporate TQM principles to ensure continuous quality enhancement and align plans with organisational goals. Focus on addressing critical issues that align with the organisation`s mission and strategic objectives.

LO3: Critically discuss the management of continuous quality improvement in health and care settings.

Part 4:  How your plan links to relevant theories and frameworks for TQM (approx. 500 words)

·         Critically discuss principles, theories, and frameworks for TQM - What TQM principles, theories, and frameworks are relevant to your analysis?

·         Discuss their usefulness and value for enabling quality services - How useful are these theories and frameworks in enabling quality services?

·         Examples may include Deming 14-point philosophy and 6 domains of quality or any of your choice.

·          Briefly include TQM strategies, staff training and healthcare compliance relevant to your company.

·         Could be fewer words or not needed at all if this is embedded throughout the report.

LO2: Critically discuss and apply a range of strategic planning models to assess the viability of a health and care business.