You have recently joined as a Junior Business Consultant for a Management Consultancy Firm in North London, called You Ask Company.

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I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice.

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Key vocabulary – terms and definitions

Leadership

The person who motivates and inspires a group of people in an organisation.  The leader sets the vision.

Management

The manager co-ordinates the day to day activities. The process of dealing with or managing tasks or people.

Change

An act or process through which something becomes different. Normally an improvement to operations or processes that affects the way it was previously carried out.

Psychological

Affecting, or arising in the mind; related to the mental and emotional state of a person when a change happens.

Force Field Analysis

Analysing the Pressures For and Against Change – this is about understanding the forces for and against change.

Lewin’s Change Management

Understanding the Three Stages of Change - His model is known as Unfreeze – Change – Refreeze, which refers to the three-stage process of change that he describes.

Kotter’s 8-Step Change Model

The 8-Step Process for Leading by Dr Kotter’s observations of leaders and organizations.  He identified and extracted the success factors and combined them into a methodology, the award-winning 8-Step Process for Leading Change.

Barriers

Other obstacles that prevents movement or access. E.g that prevents others accepting a new change such as poor ICT skills when changing to new computer system.

Critically evaluate

Writing a critical evaluation typically involves tackling a specific topic and questioning a commonly held assumption, so questioning your beliefs and values linked to facts.

Burke Litwin Model

This model has been developed to examine organisational change and performance. It provides a link between an assessment of the wider PEST context and the nature and process of change within an organisation.

Influences

Capacity to have effect on the character, development or behaviour of someone or something.

Justifications

Fact or a reason, circumstance that justifies or defends.

Strategy

A plan of action designed to achieve a long term or overall aim

Student Name /ID Number

Unit Number and Title

Unit 24:  Understanding and Leading Change

Academic Year

2023/2024

Unit Assessor

Koray Chelikhan

Assignment Title

Going Through Organisational Change in the Contemporary World

Issue Date

12th January 2024

Submission Date

12th April 2024

IV Name 

Ruth Andes

Date

12/01/2024

Submission Format:

1. You must upload all your work to your e-portfolio on Moodle via Turnitin.
2. On submission you will be asked to declare that the work is all your own.
3. When producing typed work, use Arial, Font size 12 and single spacing.
4. You must use the HARVARD REFERENCE System for all sources.
5. Evidence for each task must be provided in the following format:
   

Activity 1 Research Paper

Activity 2 PowerPoint Presentation with supplementary notes

Scenario and Activity 1:  Research Paper

You have recently joined as a Junior Business Consultant for a Management Consultancy Firm in North London, called You Ask Company. The firm is composed of different industry-specific experts who offer excellent professional advice, guidance, and solutions to business organisations experiencing problems they can`t solve in-house.

Since you are new to the company, the manager wants to see how well you can provide business solutions to different situations. Before you are delegated with actual clients, your first task is to research two contemporary examples of organisations that have undergone a major organisational change. You may consider examples of organisations that were greatly affected by the COVID-19 pandemic in 2020. You need to make justified recommendations that would minimise the impact of organisational change on organisational behaviour. You should:

• Give a brief overview of the two organisations

• Review at least 3 contemporary examples of organisational change and their impact on its business operations in both organisations. Some examples that you could include are large scale, small scale, planned, initiated and imposed types of change.

• Compare the drivers for their change, both internal and external, and their influence on organisational change in both organisations. Some examples include PESTLE analysis, core competences, technology, AI and data analytics.

• To complete the analysis, you must add in the strengths and limitations of the drivers for change and the types of organisational change they have affected that you have talked about previously.

• Analyse how leadership and individual behaviour in both organisations can be affected by change. Within your answer, explain what leadership and individual behaviour are and then explain their positive and negative impact on both organisations. Some examples can include the impact of change at different levels, psychological, team dynamics and influence of position and perception.

• Identify the measures that can be taken to minimise the negative impacts of the change on organisational behaviour in both organisations. You should then explain how this will benefit the organisation and what challenges you may face from doing this. Additionally, you should add your conclusion to the measures taken to complete the evaluation.

• Additionally, you must use further research and write a conclusion on the long-term implications of change on organisational behaviour to complete the critical evaluation.

• Lastly, make at least 3 justified recommendations that would minimise the impact of organisational change on organisational behaviour.

Deadline for Activity 1 formative feedback: 1st March 2024

Scenario and Activity 2: PowerPoint Presentation with supplementary notes

Now that you have understood the types and drivers of change and its impact on organisational behaviour, you now need to demonstrate your understanding of the barriers and resistance to change. Using the organisations in your example above, you will need to critically analyse different leadership approaches and models in relation to the drivers and resisting forces. You will need to create and deliver a 15-minute PowerPoint presentation with supplementary notes that will identify the following:

• Investigate the forces for and against change and how they affect leadership decision-making in two organisations. Some examples of change you can include are Schein’s organisational culture model, self-efficacy perceptions and situational resistance when determining barriers. You will then need to talk about how the changes affect leadership decisions such as respecting and valuing diversity, values and ethical beliefs, speed of change, e.g. pre-emptive and proactive or responsive and reactive.

• Apply force field analysis to analyse both driving and resisting forces to show how they influence decision-making in two organisations. Firstly, you should explain what force field analysis is. Afterwards, you should give a detailed explanation of how it could be implemented and the impact (both positive and negative) that it would have on both organisations.

• Recommend at least 2 change leadership approaches and 2 models to change initiatives for given situations. Leadership approach examples include situational leadership, transformational leadership and psychodynamic approaches. Models of change examples include Kotter’s 8-Step Change Model, Lewin’s change management model, McKinsey’s 7 S model.

• To complete the analysis of leadership approaches and models for given situations, you must include strengths and limitations for both approaches and models.

• To finish the critical analysis, you must add in supplementary notes and conduct further research to explain different perspectives for different leadership approaches and models in relation to the drivers and resisting forces. 

Recommended Resources

HND Global for the e-study guide for Business
https://qualifications.pearson.com/en/qualifications/btec-higher-nationals/hn-global.html

Textbooks

Various books in The City College Library under S660, S662 and S668.

Burnes Bernard (2017) Managing Change published by Pearson, Harlow London.

Feser C, Rennie M & Nielsen NC (2018) published by Nicohlas Brealey Publishing.

Ward G (2016) The respectful leader published by Wiley.

Kouzes J M & Posneer B.Z. (2017) The Leadership Challenge.  Published by Wiley.  Sixth Edition.

Vanham P (2017) Before I was CEO.  Published by Wiley.

Bolman L & Deal Terrence (2017) Reframing Organisations.  Published by Joseey-Bass.  Sixth Edition. 

Brening-Jones M & Dowdall J (2018) Lean Six Signa for Leaders.  Published by Wiley.

LEWIS, L. K. (2019) Organizational Change: Creating Change Through Strategic Communication. Chichester: Wiley-Blackwell.

MEE-YAN, C-J. and HOLBECHE, L. (2015) Organizational Development: a Practitioner`s Guide for OD and HR. London: Kogan Page.

NORTHOUSE, P. G. (2018) Leadership Theory and Practice. 8th Ed. London: SAGE.
 
PENDLETON, D. and FURNHAM, A. (2016) Leadership: All You Need to Know. London: Palgrave Macmillan.

STANFORD, N. (2018) Organization Design: Engaging with Change. 3rd Ed.  London:
Routledge.

Cottrell S (2008) The Study Skills Handbook, Published by Palgrave Macmillan – 3^rd Edition.

www.bbc.com for Business news including mergers and acquisitions.
www.businesstraining.com Business Training Works for general resources
www.times100.com for case studies.
www.managementtoday.com – Management Today
www.strategy+business.com Strategy and Business Leadership