1. Review classical management theories and leadership styles

Unit 5: Leadership and Management for Service Industries

Learning Outcomes By the end of this unit students will be able to:

1. Review classical management theories and leadership styles

Organisational structure and culture: Different types of organisational structures e.g. unitary, centralised, decentralised, divisional, matrix, process Organisational culture definition, types e.g. Handy’s theory, Deal and Kennedy Determinants of culture, cultural change and ethical issues

The functions of management related to different theories of management that includes classical management, administrative (Fayol), scientific (Taylor), behavioural and contingency theory The definitions and differences of both a leader and manager The role of the leader versus the role of the manager Different leadership styles Motivational management e.g. Maslow, Hertzberg

2. Explore the factors that influence different management styles and structures in a service industry context

3. Assess current and future management and leadership skills for the service sector

4. Demonstrate management and leadership skills in a service industry context.