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1.1 Outline the principles of effective communication

Communication Skills for Health and Social Care

1. Know how health and social care organisations communicate

1.1    Outline the principles of effective communication

1.2    Describe

communication models, methods and systems used in health and social care organisations

1.3    Explain the benefits of both informal and formal communication systems

1.4    Explain how technology is used for different types of


2. Be able to interact orally with individuals in a health and social care setting

2.1     Use different styles and methods of oral communication to meet the needs of different individuals

2.2     Demonstrate appropriate

listening skills

3. Be able to communicate information in writing

3.1     Explain the uses of different forms of written communication in a health care setting

3.2     Communicate information using appropriate written styles and methods

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