Introduction

Prior to attempting this coursework assignment, Learners must familiarise themselves with the following policies:

• Centre Specification

o Can be found at https://qualifi.net/qualifi-level-5-diploma-in-business-management/

• Qualifi Quality Assurance Standards
• Qualifi Quality Policy Statement

Plagiarism and Collusion

In submitting the assignment Learner’s must complete a statement of authenticity confirming that the work submitted for all tasks is their own. The statement should also include the word count.

Your accredited study centre will direct you to the appropriate software that checks the level of similarity. Qualifi recommends the use of https://www.turnitin.com as a part of the assessment.

Plagiarism and collusion are treated very seriously. Plagiarism involves presenting work, excerpts, ideas or passages of another author without appropriate referencing and attribution.

Collusion occurs when two or more learners submit work which is so alike in ideas, content, wording and/or structure that the similarity goes beyond what might have been mere coincidence

Please familiarise yourself on Qualifi’s Malpractice and Maladministration policy, where you can find further information

Referencing

A professional approach to work is expected from all learners. Learners must therefore identify and acknowledge ALL sources/methodologies/applications used.

The learner must use an appropriate referencing system to achieve this. Marks are not awarded for the use of English; however, the learner must express ideas clearly and ensure that appropriate terminology is used to convey accuracy in meaning.

Qualifi recommends using Harvard Style of Referencing throughout your work.

Appendices

You may include appendices to support your work, however appendices must only contain additional supporting information, and must be clearly referenced in your assignment.

You may also include tables, graphs, diagrams, Gantt chart and flowcharts that support the main report should be incorporated into the back of the assignment report that is submitted.

Any published secondary information such as annual reports and company literature, should be referenced in the main text of the assignment, in accordance of Harvard Style Referencing, and referenced at the end of the assignment.

Confidentiality

Where a Learner is using organisational information that deals with sensitive material or issues, they must seek the advice and permission from that organisation about its inclusion

Where confidentiality is an issue, Learners are advised to anonymise their assignment report so that it cannot be attributed to that particular organisation.

Word Count Policy

Learners must comply with the required word count, within a margin of +10%. These rules exclude the index, headings, tables, images, footnotes, appendices and information contained within references and bibliographies.

When an assessment task requires learners to produce presentation slides with supporting notes, the word count applies to the supporting notes only.

Submission of Assignments

All work to be submitted on the due date as per Centre’s advice.

All work must be submitted in a single electronic document (.doc file), or via Turnitin, where applicable.

This should go to the tutor and Centre Manager/Programme Director, plus one hard copy posted to the Centre Manager (if required)

Marking and grades

Qualifi uses a standard marking rubric for all assignments, and you can find the details at the end of this document. Unless stated elsewhere, Learners must answer all questions in this document

Assignment Question

Scenario

Learners may use their own employment context to write an assignment based on assessment tasks. Assessment tasks are learning outcomes of the unit associated with Assessment Criteria. You are required to generate sufficient evidence on assessment criteria to meet learning outcomes of the unit within the rules, regulations and standards to achieve credits of the unit. If you are not in employment, please use the following scenario.

Consider you are working as a Business Development Manager of a small-medium sized organisation, which deals with its customers all over the world to sell its products and services. You are leading a team of ten individuals within your company who are interacting with customers individually or in a group in their day-to-day roles and responsibilities to achieve the sales target, develop business relationship and provide customer services. You are using your managerial and leadership abilities, skills and capabilities to influence, motivate, and enable individuals and groups in your organisation to contribute toward the effectiveness and success of the organisation goals. That includes planning and then sound decision making in any business situation and context, adoption of contingency plans in adverse situation, organising resources, leading and implementing strategies to achieve the organisational short- and long-term targets. You have been asked to write an assignment based on reviewing, exploring, researching, analysis and improvement of business decision making by meeting the following 3 tasks to demonstrate your managerial qualities and skills

Task 1 – 600 words

Review relevant issues that are important to making business decision.

1.1 : Outline the relevant issues that are important to making business decisions, with particular reference to stakeholder needs and expectations.

1.2 : Review the relevant information of the business issues where decisions are needed.

Assessment Criteria

1.1 : Review several different business issues where decisions are needed and analyse stakeholder needs and expectations for each case.

1.2 : Research and review all relevant information and knowledge on the business issues where decisions are needed

Task 2 – 800 words

Explore approaches to the decision-making process and how to improve approaches.

2.1 : Evaluate processes for obtaining relevant information on business issues and identify where any strengths or weaknesses in approach exists.

2.2 : Make decisions based upon information gained; provide justifications for these decisions and explain how the decisions should be disseminated.

Assessment Criteria

2.1: Evaluate processes for obtaining relevant information on business issues for given organisations and identify where any strengths or weaknesses in approach exists.

2.2 : Take decisions based upon information gained, provide justifications and say how the decision should be disseminated.

2.3 : Make recommendations for improvements to the decision-making process and make sure there is relevant participation in the process

Task 3 – 600 words

Recommend approaches to improve decision making.

3.1 : Make recommendations for improvements to the decision-making process, ensuring there is relevant participation in the process

3.2 : Plan for, communicate and oversee new approaches to decision making.

Assessment Criteria

3.1 : Plan for, communicate and oversee new approaches to decision making.

3.2 : Identify and develop measures to allow the effectiveness of the decision-making process to be evaluated

Directions:

1. For each of the criteria listed in the first column, circle one box in the corresponding column to the right which best reflects the student’s work on this particular assessment activity (e.g., project, presentation, essay).

 2. Provide specific feedback to a student about each of the criteria scores he/she earned by writing comments and suggestions for improvement in the last row titled “Instructor’s comments.”

 3. To arrive at a mark, total the boxes and divide by 5 to arrive at final mark.

Example: