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Describe the range of facilities services provided to (or by) your present organisation (or one you are familiar with). Classify these services by the service delivery method used.

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ASSESSMENT

FM4.04 UNDERSTANDING FACILITIES MANAGEMENT

SUPPORT SERVICES OPERATIONS

Credit Value:  6

Maximum word count for this unit: 6,000 words

The following assessment tasks have been designed to enable you to demonstrate your knowledge and understanding of this unit. 

All tasks must be completed

It is an important aspect of the assessment that you are able to demonstrate the application of acquired knowledge to appropriate examples of facilities management.  You should therefore read the individual tasks carefully in conjunction with the relevant assessment criteria in the unit specification.  You should also pay careful attention to the additional guidance (shown in red italics) in the unit specification as this indicates the appropriate level of knowledge required to successfully demonstrate the assessment criteria.

Each task shows the Learning Outcomes(s) and Assessment Criteria in the unit specification that the task has been designed to assess.  You should answer each task as it has been set.  Compare your answer for each task against the assessment criteria shown to ensure that they have been fully addressed by your answer(s).

Individual tasks must be completed within the word count shown.

(NB. The word count limits shown for individual tasks are provided to ensure that they receive appropriate weighting in your assessment.  Please note however that word counts are a limit and not a target).

Task 1 – Service delivery options

This task addresses the whole of Learning Outcome 1.  Your answers must address the Assessment Criteria shown in the following table: 

Unit

Learning Outcome

Assessment Criteria

FM4.04

01

1.1, 1.2, 1.3, 1.4

Task 1 comprises three questionsYou may address questions separately or combine them into a single answer for this task.  Your answer in either case must fully address the assessment criteria in the table shown above.

Word count limit:  2,400 

  1. Describe the range of facilities services provided to (or by) your present organisation (or one you are familiar with). Classify these services by the service delivery method used.
  2. Explain the service delivery methods identified in Task 1a.  Compare and contrast these with other options that can be used for the delivery of facilities services.
  3. Explain the cost effectiveness of the different service delivery options identified in Task 1b.  Explain how the preferred option is influenced by your organisation’s facilities management strategy.

Task 2 – User requirements and standards monitoring

This task addresses the whole of Learning Outcome 2.  Your answers must address the Assessment Criteria shown in the following table:  

Unit

Learning Outcome

Assessment Criteria

FM4.04

02

2.1, 2.2

Task 2 comprises two questionsYou may address questions separately or combine them into a single answer for this task.  Your answer in either case must fully address the assessment criteria in the table shown above.

Word count limit:  1,200                  

  1. Describe the customer base for the facilities management operations in your present organisation (or one you are familiar with).  Explain how the different customer requirements are identified.
  2. Explain how support services are (or could be) managed and monitored in the organisation identified in Task 2a to meet required standards.

FM4.04 UNDERSTANDING FACILITIES MANAGEMENT

SUPPORT SERVICES OPERATIONS

Task 3 – Safe systems of working

This task addresses the whole of Learning Outcome 3.  Your answers must address the Assessment Criteria shown in the following table: 

Unit

Learning Outcome

Assessment Criteria

FM4.04

03

3.1, 3.2

Task 3 comprises two questionsYou may address questions separately or combine them into a single answer for this task.  Your answer in either case must fully address the assessment criteria in the table shown above.



Word count limit:  1,200                                          

  1. Using examples from your present organisation (or one you are familiar with) explain how the work performed by in-house and contractor facilities staff is controlled by safe methods of working.
  2. Identify the health and safety legislation that is relevant to the services identified in Task 3a.  Explain the role of the facilities manager in ensuring legal compliance and good practice in safe systems of working.

Task 4 – Budget management

This task addresses the whole of Learning Outcome 4.  Your answers must address the Assessment Criteria shown in the following table:  

Unit

Learning Outcome

Assessment Criteria

FM4.04

04

4.1, 4.2


Task 4 comprises one question
A single answer is required for this task.  It must fully address the assessment criteria in the table shown above.

Word count limit:  1,200

  1. Using examples from your present organisation (or one you are familiar with) explain how budgets for support services are established and monitored.  Explain how you can identify an adverse budget variation and the different options available to reconcile it.

Word count summary

Task

Word limit

Task 1

2,400

Task 2

1,200

Task 3

1,200

Task 4

1,200

Maximum word count for unit

6,000

FM4.04 UNDERSTANDING FACILITIES MANAGEMENT

SUPPORT SERVICES OPERATIONS


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