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LO1 -Describe and analyse the purposes and principles behind different forms of organisational communication (include a variety of forms of written and oral communication)

Assessment 2 - Individual Report (1500 words maximum)

The Marketing Director of the company that you work for (as described in Assessment 1) is looking for better cooperation between the departments within the organisation.

The organisation is a chain of hotels and resorts, with a brand new beach resort in Sri Lanka

He has asked you to write a report on this with some positive recommendations to achieve this objective. To facilitate inter-departmental cooperation, what measures would you recommend to your colleagues and subordinates to take? What kind of barriers in communication do you face and what is your strategy to overcome them? These two questions need to be addressed in your report.

This assessment addresses the following learning outcomes:

LO1 -Describe and analyse the purposes and principles behind different forms of organisational communication (include a variety of forms of written and oral communication)

LO4 - Apply principles of effective communication to enhance practice; (applies the key principles of effective communication in the production of a highly readable and well structured report)

LO5 - Evaluate the communication practices of themselves and others;

Report Structure:

Ensure that the report has the following structure and contains the details outlined:


  • Literature review;
  • Analysis and discussion of both questions;
  • Conclusion;
  • Reference List.


  1. 1.      In groups discuss and make a list of 10 barriers to interdepartmental cooperation.
  2. Language – People working together in a multinational company with different languages, people communicating in a language that is not their own – accents/ dialect/ slang/ jargon/ tone/ volume.
  3. Hierarchy – Depends on the culture – in some cultures it is normal to send a business email and include many colleagues but in some cultures this is considered rude.
  4. Gender barriers – gender is related to culture and the way that men and women interact is influenced by this. The company Sri Lanka holidays has offices in many different countries and this could cause problems because …..
  5. Cultural barriers – body language/ dress code/ language/ religion/ greetings/ accents/ holidays/ food/
  6. Time difference



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