1.1 State the basic components of communication.

Communication for Business

Unit Aims

The aim of this unit is to provide learners with the fundamental and important skills required to communicate in a business environment. Learners will develop an awareness of different forms of communication – non-verbal, verbal, written and IT. This will enable learners to effectively communicate different messages by selecting the most efficient form of communication based on the situation and the message to be sent.

Learning Outcomes and Assessment Criteria

Assignment Brief

Task 1 of 4 - Assessment Criteria 1.1, 1.2 and 1.3 are assessed in this task Instructions

1. Produce a diagram which shows the basic components of communication and the barriers which could prevent communication from being understood.

   • You must contextualise the diagram to a business situation.

2. Write a 300 word essay which explains how each of the barriers you have stated in the diagram can be overcome.

   • You must ensure that your explanation is contextualised to a business situation.

Task 2 of 4 - Assessment Criteria 2.1, 2.2 and 2.3. are assessed in this task Instructions

1. Produce a two column table which;

   1. lists different aspects of verbal communication,

   2. lists different aspects of non-verbal communication and

   3. explains how each of these aspects are used effectively in different business situations.

2. Write a 200 word essay which explains why verbal and non-verbal communication is important for a business.

Task 3 of 4 - Assessment Criteria 3.1, 3.2, 3.3 and 4.3. are assessed in this task Instructions

1. Produce a list of at least four different types of written communication used in a business.

2. Write a 300 word essay which explains why written communication is important in business. 

3. Create a portfolio of evidence containing different types of written communication which you produce during your course using appropriate IT hardware and software.

As a minimum you must include the following;

• a report

• an essay

• a print out of an email

• a paper copy of a presentation

• a paper copy of an excel spreadsheet.

Task 4 of 4 - Assessment Criteria 4.1 and 4.2 are assessed in this task Instructions

1. Produce a list of different aspects of IT communication used in a business.

2. Write a 300 word essay which explains why IT communication is important in business.

Note: To achieve a ‘pass’ for this unit, learners must provide evidence to demonstrate that they have fulfilled all the learning outcomes and meet the standards specified by all assessment criteria.