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AC 1.1 Explain why continuous quality and performance improvement are important for an organisation

Learning Outcome / Section 1: Understand the importance of continuous quality and performance improvement within the workplace

AC 1.1 Explain why continuous quality and performance improvement are important for an organisation

AC 1.2 Explain how the team could be encouraged to adopt continuous improvement techniques

Learning Outcome / Section 2: Know how to use business improvement tools and techniques to continuously improve the workplace

AC 2.1 Identify a problem within the team or own area of the organisation

AC 2.2 Explain two possible causes of the problem

AC 2.3 Explain how to address the problem using a recognised business improvement technique and/or too

AC 2.4 Outline one method they could use to measure the effectiveness of the proposed improvement tool or technique

Learning Outcome / Section 3: Know how to communicate the benefits of the identified improvement for implementation

AC 3.1 Outline the reason(s) for selecting an identified improvement

AC 3.2 Describe how the benefits of the identified improvement could be reported


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