Choose a hospitality or a tourism organisation of your own choice and reflect the below criteria on a real business scenario/ decision and its scenario of having a shortage of staff and having staff who cannot speak multiple languages causing problems

This paper aims to write a report on hospitality or tourism organisation in which you are required to discuss the problem of the shortage of staff and having staff who cannot speak multiple languages causing problems with visitors. In addition, you have to present the improvement plans for the organisation by steps of the decision-making process, tools and techniques, models and effect on ethics and values.

Instructions 

Choose a hospitality or a tourism organisation of your own choice and reflect the below criteria on a real business scenario/ decision and its scenario of having a shortage of staff and having staff who cannot speak multiple languages causing problems with visitors. Elaborate on how organisation can improve and solve this problem by

1.Steps of decision making process in the chosen organisation.
2.Decision making tools and techniques for your chosen organisation.
3.Decision Making Models that your organisation might have chosen.
4.Describe the impact on ethics and values