MANAGING BUSINESS INFORMATION
Assignment Brief
MANAGING BUSINESS INFORMATION
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Unit Reference Number
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J/617/2270
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Unit Title
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Managing Business Information
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Unit Level
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4
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Number of Credits
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20
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Total Qualification Time
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200 hours
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Mandatory / Optional
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Mandatory
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SSAs
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06.1 ICT practitioners
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Unit Grading Structure
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Pass / Fail
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Unit Aims
The aim of this unit is to show how communications, knowledge and information can be improved within an organisation including making better use of IT systems. Learners will understand the interaction between communications, knowledge and information. The unit also explores how IT systems can be used as a management tool for collecting, storing, disseminating and providing access to knowledge and information. 1.1 Summarise the typical business decisions made by organisations.
Learning Outcomes and Assessment Criteria
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Learning Outcomes- The learner will:
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Assessment Criteria- The learner can:
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1. Understand how to assess information and knowledge needs of an organisation.
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1.1 Summarise the typical business decisions made by organisations.
1.2 Evaluate the information and knowledge needed to ensure effective decision making.
1.3 Assess internal and external sources of information required.
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2. Understand communication processes in an organisation.
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2.1 Report on existing processes of communication in an organisation.
2.2 Determine benefits and limitations of existing communication processes.
2.3 Justify areas of improvement for communication processes.
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3. Be able to improve systems relating to information and knowledge.
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3.1 Report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge in an organisation.
3.2 Recommend a strategy to improve the collection, formatting, storage and dissemination of information and knowledge.
3.3 Implement an improvement to access of information and knowledge in an organisation.
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Scenario
On September 6th, Thursday, AXION Airways announced it had suffered a breach resulting in the theft of customer data. In interviews with the TV24, the company noted that around 380,000 customers could have been affected and that the stolen information included personal and payment information but not passport information. The organisation also stated very clearly that information was stolen from the AXION Airways website and mobile app. Shares of AXION Airways` parent company AAG fell around 4% as markets opened on Friday morning, hours after the airline said that their customer information "compromised" in a data theft. The company`s chairman and chief executive, Alex Cruz, said: "We are deeply sorry for the disruption that this criminal activity has caused." Speaking to TV24News, he said the online vulnerability had now been fixed after it was discovered on Wednesday and indicated compensation could be a possibility for anyone who had lost money.
Despite AXION’s quick reporting of the breach, experts think the airline could be hit by a huge fine under the GDPR, which came into place on May 25. Previously, the largest fine issued by the Information Commissioner’s Office (ICO) was £500,000. If the airline’s parent group AAG is held accountable instead, the number could be even higher.
As a measurement to improve their services AXION Airways has decided to train all their employees on managing business information. You work as an IT operations manager and you are asked to conduct several training sessions to upskill all the employees with the current best practices. 1.1 Summarise the typical business decisions made by organisations.
Task 1 of 2 Presentation and speaker notes
You have decided to start the training with a presentation.
Instructions
- You start your presentation by summarising the typical business decisions made by AXION Airways.
- Provide an assessment of the internal and external sources of information required.
- You conclude the presentation by providing an evaluation of the information and knowledge needed to ensure effective decision making. (As C1.1, 1.3, 1.2)
Delivery and Submission
- 1x Presentation file (including references)
- 1x Speaker notes
- Indicative word count 800 words
Task 2 of 2 Report
Your following task is to create an overarching report considering the data breach. You have planned to do the following:
Instructions
Your report will consist of two parts.
- In the first part, make the readers aware of the communication processes used in AXION Airways by reporting on existing processes of communication in British Airways.
- Determine the benefits and limitations of existing communication processes.
- Using the case scenario of confidential data breach, justify areas of improvement for communication processes. (ACs 2.1, 2.2, 2.3)
- In the second part, report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge in AXION Airways.
- Recommend a strategy to improve the collection, formatting, storage and dissemination of information and knowledge in AXION Airways.
- Provide a commentary on how you would have implemented an improvement to access of information and knowledge in an organisation. (ACs 3.1, 3.2, 3.3) 1.1 Summarise the typical business decisions made by organisations.
Delivery and Submission
- 1x Word file
- Indicative word count 1700 words excluding TOC, diagrams, references and appendices
Sample Answer
Managing Business Information: AXION Airways Case Study
Introduction
In the modern digital era, the ability to manage business information effectively has become central to organisational success. Information and knowledge do not merely support decision making but actively shape an organisation’s competitiveness, resilience, and customer trust. The case of AXION Airways illustrates how poor information security can damage reputation and finances, while also emphasising the necessity for robust communication and knowledge management systems. This report addresses the unit’s core learning outcomes by examining the decision-making processes of organisations, the internal and external information sources required for effective operations, and the ways in which organisations like AXION Airways can improve communication, knowledge management, and information security. The analysis links directly to the recent data breach experienced by the airline, evaluating not only how information is currently handled but also proposing strategies for sustainable improvement.
Part One: Typical Business Decisions and Information Needs
Organisations routinely make a wide range of decisions that can be classified as strategic, tactical, or operational. Strategic decisions are long-term and concern the overall direction of the organisation. For AXION Airways, these may include choices about expanding into new markets, forming alliances with partner airlines, or investing in digital transformation projects. Tactical decisions are medium-term and translate strategic aims into action, such as pricing models, employee training programmes, and the choice of customer service platforms. Operational decisions occur on a day-to-day basis and are vital for ensuring smooth business functioning; examples in AXION’s case include rescheduling flights, responding to customer complaints, or managing staff rosters.
Each of these decisions requires accurate and timely information. For instance, strategic expansion requires market analysis, consumer demand forecasting, and competitor benchmarking, while operational responses depend on real-time data from reservations, security systems, and customer feedback. Without reliable information, AXION Airways’ decision-making capacity would be severely undermined, particularly following a crisis such as a data breach.
The sources of information necessary for effective decision making can be divided into internal and external categories. Internal sources include customer booking records, staff performance reports, financial statements, and IT system logs. These sources provide insights into how well the organisation is performing, highlight potential vulnerabilities, and inform managers about internal capabilities. External sources, on the other hand, include regulatory updates, industry benchmarks, customer surveys, and market intelligence. For AXION Airways, monitoring GDPR regulations and the rulings of the Information Commissioner’s Office is particularly crucial, since compliance is tied to significant financial penalties and customer trust.
Continued...
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