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Uncertainty creates demand for acquiring information and knowledge. Critically discuss when and how consultants can generate value for the clients in providing their services.

Each year administration consultants in the United States take more than $2 billion for their services.Much of this money pays for impractical data and poorly implemented recommendations. To decrease this waste, clients need a better understanding of what consulting assignments can succeed. They need to ask more from such advisers, who in turn must learn to satisfy extended expectations.

Uncertainty creates demand for acquiring information and knowledge. Critically discuss when and how consultants can generate value for the clients in providing their services.

Consultants are positioning their services so that they are able to utilise new opportunities for potential clients. The fast pace of change can lead to growing uncertainty. For example, the evolution of electric cars and artificial intelligence as well as the green energy sector are examples of emerging consulting territories. The creation of consulting value depends on how well consultants are able to understand their clients’ needs before offering them a service. Understanding the internal culture and dynamics of the client allows the development of a strong working relationship where attention is not just placed on the stock of information and knowledge distributed. Added value can only become possible through the customisation of knowledge and advice against the specific contingencies of the client. Strong answers will make reference to the case of business popular ideas and how consultants have taken advantage of business models (like Total Quality Management, Lean Management, and Business Process Reengineering) in order to grow their services. However, the added‐value is in the distribution of such services but in the deep accommodation of the knowledge within the client.


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