Understand the current structure of the hospitality industry

Assignment Brief

Ministry of Education and Science of the Republic of Kazakhstan

Technical and Vocational Education

LO1	Understand the current structure of the hospitality industry 1.1 analyse the current scale, scope and diversity of the hospitality industry 1.2 discuss the organisational structure of different hospitality organisations 1.3 assess the role of hospitality related organisations and professional bodies
LO2	Understand staffing in  hospitality industry 2.1 assess the staffing requirements of different hospitality industries 2.2 discuss the roles, responsibilities and qualification requirements for hospitality staff
LO3	Understand recent developments affecting hospitality 3.1 analyse operational, managerial and legislative issues resulting from recent developments affecting the hospitality industry 3.2 discuss the current image of the hospitality industry
LO4	Be able to recognize potential trends and developments in hospitality 4.1 present justified predictions for potential trends and developments in hospitality 4.2 produce an impact analysis for the predicted trends and developments

Sample Answer

The Contemporary Hospitality Industry – Hong Kong

Task 1.1: Analyse the Current Structure of the Hospitality Industry

Sectors of the Hospitality Industry

The hospitality industry includes several key sectors that work together to meet guest needs:

• Accommodation – Hotels, resorts, hostels, guesthouses (e.g. The Peninsula Hong Kong, Harbour Grand).

• Food and Beverage (F&B) – Restaurants, cafés, bars, fast food (e.g. Maxim’s Caterers, Café de Coral).

• Travel and Tourism – Airlines, travel agencies, cruises (e.g. Cathay Pacific, Hong Kong Airlines).

• Entertainment and Recreation – Theme parks, casinos, cinemas (e.g. Hong Kong Disneyland, Ocean Park).

• Events and Conferences – Convention centres, exhibition halls (e.g. AsiaWorld-Expo, HKCEC).

Each sector serves both local and international customers and supports the growth of the economy and job market.

Scale and Scope of the Hospitality Industry in Hong Kong

Hong Kong is a major tourism hub in Asia. Before the pandemic, it welcomed over 55 million visitors annually, with tourism contributing significantly to GDP.

• Scale: Includes thousands of businesses from small family-run hostels to global hotel chains like Marriott and Hilton.

• Scope: Covers services like accommodation, fine dining, airport lounges, business meetings, and entertainment for tourists, business travellers, and locals.

The industry serves various markets: leisure, business, MICE (Meetings, Incentives, Conferences, and Exhibitions), and luxury tourism.

Diversity of Hospitality Products and Services

Hong Kong’s hospitality industry offers a wide range of products:

• Cultural experiences

• Luxury and budget accommodation

• Fine dining to street food

• Eco-tourism and heritage tours

• Multi-lingual services for international visitors

This diversity ensures that people from different cultures, income levels, and travel purposes are all catered to effectively.

Task 1.2: Organisational Structure of Hospitality Organisations

Structure of a Hotel or Restaurant

Hotels in Hong Kong usually follow a hierarchical structure:

• General Manager oversees the whole hotel.

• Department Heads manage areas like F&B, front office, housekeeping, HR, and maintenance.

• Supervisors lead teams within each department.

• Line Staff (e.g. front desk agents, cleaners, chefs) deliver day-to-day services.

Restaurants have simpler structures:

• Restaurant Manager

• Chefs/Kitchen staff

• Servers and cashiers

Larger chains like Jumbo Seafood or Maxim’s have centralised management and multiple branches.

Continued...