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You are working in a small team within the Operations department of Charter Airline slcair. It is the height of the summer season and the Saturday evening flight from Luton to Malaga is fully booked.

You are working in a small team within the Operations department of Charter Airline slcair. It is the height of the summer season and the Saturday evening flight from Luton to Malaga is fully booked. When all the fuel is uploaded, passengers, baggage and catering are on-board the aircraft is over its maximum take-off weight. Within your team you need to decide what action to take based solely on the options provided below and provide full justification. Take into account the assessment criteria and apply aspects you feel most relevant with justification.

Options available (Your team can only select one option):

Take off some of the passengers bags (50) pax, to place on a flight two days later

 

Criteria:

Assessment 2

100%-80%

79%-60%

59%-40%

39%-0%

Service Concept

Detailed explanation and applied to scenario

Good explanation and applied to scenario

Some explanation and partially applied to scenario

Limited or no explanation and not applied to scenario

Justification of choice applying appropriate operations management rationale and terminology

Excellent use of evidence to justify choice

Good use of evidence to justify choice

Some use of evidence to justify choice

Limited or no use of evidence to justify choice

 

Response to questions

Detailed responses which link back to justification of choice

Good responses which link back to justification of choice

Some response which links back to justification of choice

Limited or no response which links back to justification of choice

Group presentation

Excellent evidence of group work, rehearsal and timings planned

Good evidence of group work, rehearsal and timings planned

Some evidence of group work, rehearsal and timings planned

Limited or no evidence of group work, rehearsal and timings planned

Appropriate academic and industry evidence referenced

Work has excellent use of in-text citations throughout and an accurate reference list using Harvard as per UWL requirements

Work has good use of in-text citations and a mostly accurate reference list using Harvard as per UWL requirements

Work has some use of in-text citations and little accuracy in reference list attempted

Work has limited or no use of in-text citations as per UWL requirements

You must complete a reference list using the Harvard referencing system.

Please include a minimum of 20 references in the reference list which must be from a selection of different books and other academically sound sources.

Word Count or Equivalent 1500


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