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5CO02 Evidence-Based Practice

5CO02 Evidence-Based Practice

Learner Assessment Brief

Level 5 Associate Diploma in

 

  • People Management
  • Organisational Learning and Development

5CO02 Evidence-Based Practice

 

This unit assignment addresses the significance of capturing robust quantitative and qualitative evidence to inform meaningful insight to influence critical thinking. It focuses on analysing evidence through an ethical lens to improve decision-making and how measuring the impact of people practice is essential in creating value.

Case study

Your company has been invited to submit a briefing paper for a regional People Practice event that will share insights and good practice on a range of people practice processes and practices. The topic area that your manager has chosen is ‘evidence-based practice’ and has selected you to represent the company by creating the briefing paper for the event.

In addition, your manager has asked you to analyse and review three sets of performance data in readiness for the forthcoming heads of department meeting. Evaluate the concept of evidence-based practice including how it can be applied to decision-making in people practice.

Preparation for the Tasks:

  • Refer to the indicative content in the unit to guide and support your evidence.
  • Pay attention to how your evidence is presented, remember you are working in the People Practice Team for this task.
  • Ensure that the evidence generated for this assessment remains your own work

You will also benefit from:

  • Reflecting on your own experiences of learning opportunities and training and continuing professional development.
  • Reading the CIPD Insight, Fact Sheets and related online material on these topics.

Don’t forget to:

  • Complete the front cover sheet and place at the front of your assessment.
  • Use the bullet points below each task as headings and sub-headings so your marker can see where your answer begins.

Task One - Briefing Paper 5CO02 Evidence-Based Practice

You have been asked to prepare a briefing paper that is to be given to people practitioners at a regional event, to share insights and good practice. The paper needs to provide understanding of approaches that can be taken to support effective critical thinking and decision-making within the HR remit.

Your Briefing Paper needs to:

  • provide an evaluation of the concept of evidence-based practice and assess how evidence- based practice approaches can be used to support sound decision-making and judgments for people practitioners across a range of people practices and organisational issues. (1.1)
  • evaluate two micro and two macro analysis tools or methods that can be used in people practice to explore an organisation’s micro and macro environment, and how those identified might be applied to diagnose future issues, challenges and opportunities. (1.2)
  • explain the principles of critical thinking and give examples of how you apply these yourself when relating to your own and others’ ideas, to assist objective and rationale debate. (1.3)
  • assess at least two different ethical theories and perspectives and explain how an understanding of these can be used to inform and influence effective decision-making. (1.4)
  • explain a range of decision-making approaches that could be used to identify possible solutions to a specific issue relating to people practice. (2.3)
  • as a worked example to illustrate the points made in 2.3, take this same people practice issue, explain the relevant evidence that you have reviewed, and use one or more decision- making tools to determine a recommended course of action, explaining the rationale for that decision and identifying the benefits, risks and financial implications of the suggested solution. (2.2 & 2.4)
  • compare and contrast a range of different ways and approaches that are used to measure financial and non-financial performance within organisations. (3.1)

It is essential that you refer to academic concepts, theories and professional practice for the tasks to ensure that your work is supported by analysis. Please ensure that any references and sources drawn upon are acknowledged correctly and supported by a bibliography. 

Task Two - Data Analysis and Review 5CO02 Evidence-Based Practice

In preparing for the forthcoming department heads meeting your manager has asked you to prepare a range of information and interpretations for use at the meeting

Below are two sets of data that have been collected by a 360-degree review for Department ‘A’. Table 1, is the feedback that has been elicited from employees on their line-managers and table 2 is from the customers that use the services and goods from Department A.

Use analytical tools and methods to review the two data sets to reveal any themes, patterns and trends. (2.1)

Evaluate the concept of evidence-based practice including how it can be applied to decision-making in people practice.

Table 1

360 Feedback from employees on their line-manager

(Department A total of 256responses were received, 32 did not respond).

Agreed that they were positively supported by their line manager in the role that they perform.

100

Disagreed that they were positively supported by their line manager in the role that they perform.

156

Agreed that performance targets set by their line manager were achievable.

45

Disagreed that performance targets set by their line manager were achievable.

211

Agreed that the amount of learning and development that they received helped them achieve current and future working practices.

95

Disagreed that the amount of learning and development that they received helped them achieve current and future working practices.

161

Agreed that their line manager was empathetic to my work/life balance.

112

Disagreed that their line manager was empathetic to my work/life balance.

144

Agreed that their line manager actively promotes their self- development and career progression.

68

Disagreed that their line manager actively promotes their self- development and career progression.

188

Agreed that the line manager is approachable.

37

Disagreed that the line manager is approachable.

219

Agreed that their line manager avoids bias in attitude and treatment of people

86

Disagreed that their line manager avoids bias in attitude and treatment of people

170

Agrees that their line manager resolves conflict amongst team members.

102

Disagreed that their line manager resolves conflict amongst team members.

154

Agrees that their line manager delegates authority and independence.

6

Disagreed that their line manager delegates authority and independence.

250

Agrees that their line manager communicates reasons for changes and decisions.

11

Disagreed that their line manager communicates reasons for changes and decisions.

245

Table 2

360 Feedback from customers

(Department A total of 145 responses were received, 256 did not respond).

Agreed that the goods and services on offer were value for money

101

Disagreed that the goods and services on offer were value for money

44

Agreed that delivery of products and services were timely from point of sale to delivery.

45

Disagreed that delivery of products and services were timely from point of sale to delivery.

100

Agreed that the quality of goods and services were acceptable

114

Disagreed that the quality of goods and services were acceptable

31

Agreed that customer services were assessable and responsive to all calls.

34

Disagreed that customer services were assessable and responsive to all calls.

111

Agreed that all complaints were dealt with in. a timely and professional manner

54

Disagreed that all complaints were dealt with in. a timely and professional manner

91

Agreed that they the after sales services were good.

27

Disagreed that they the after sales services were good.

118

Agreed that their initial enquiry was handled in a timely and professional manner.

3

Disagreed that their initial enquiry was handled in a timely and professional manner.

142

Agreed that on receipt of goods that packaging was acceptable in protecting the goods.

143

Disagreed that on receipt of goods that packaging was acceptable in protecting the goods.

2

Agreed that they would recommend the company to a friend or business

98

Disagreed that they would recommend the company to a friend or business

47

Agreed that the range of products and services was sufficient to satisfy their requirements.

31

Disagreed that the range of products and services was sufficient to satisfy their requirements.

114

  • From this analysis, graphically present your findings using three or more different methods

(3.3).

 

Table 3

Using a variety of measurement tools and techniques and the data provided in tables 1, 2 & 3, explain the likely impact and value of these aspects of people practice currently in place in Department ‘A’. What other people practice measures might usefully be employed in Department ‘A’? (3.4) 

  • Identify the key systems and data used within effective people practices, to give insights by measuring work 
  • Explain how people practices add value in an organisation and identify methods that might be used to measure the impact of people practices (3.4)

Assessment Criteria Evidence Checklist

Use this as a checklist to make sure that you have included the required evidence to meet the task. Please enter the evidence title and where it can be referred to. An example has been 

 

Evidenced Y/N

Evidence reference

1.1

Evaluate the concept of evidence-based practice including how it can be applied to decision-making in people practice.

 

Briefing paper.

1.2

Evaluate a range of analysis tools and methods including how they can be applied to diagnose organisational issues, challenges and opportunities.

 

 

1.3

Explain the principles of critical thinking including how you apply these to your own and others’ ideas.

 

 

1.4

Assess how different ethical perspectives can influence decision making.

 

 

2.2

Review relevant evidence to identify key insights into a people practice issue.

 

 

2.3

Explain a range of decision-making processes to identify potential solutions to a specific people practice issue.

 

 

2.4

Provide a rationale for your decision based on evaluation of the benefits, risks and financial implications of potential

solutions.

 

 

3.1

Appraise different ways organisations measure financial and non-financial performance.

 

 

Task 2 - Data analysis and review Assessment criteria

 

Evidenced Y/N

Evidence reference

2.1

Interpret analytical data using appropriate analysis tools and methods.

 

Data analysis and review presentation

3.2

Scrutinise key systems and data used to inform people practice in relation to measures of work and people performance calculations.

 

 

3.3

Collate key findings for stakeholders from people practice activities and initiatives.

 

 

3.4

Measure the impact and value of people practice using a variety of methods.

 

 

 

Assessment Grading

The grid below shows the range of results you could achieve based on total number of marksawarded across all assessment criteria.

To pass the unit assessment you must achieve a 2 (Low Pass) or above for each of the assessment criteria.

The overall result achieved will dictate the outcome you receive for the unit, provided

NONE of the assessment criteria have been failed or referred.

You will either receive a Pass or a Fail from the CIPD once the work has been moderated. The bandings below are used to indicate if your work is sitting at a low pass, pass or high pass.

Overall mark

Unit result

0 to 23

Fail

24 to 30

Low Pass

31 to 39

Pass

40 to 48

High Pass

Marking Grid

Mark

Range

Descriptor

1

 

Fail

Insufficient demonstration of knowledge, understanding or skills (as appropriate) required to meet the AC.

Insufficient examples included, where required, to support answers.

Presentation and structure of assignment is not appropriate and does not meet the assessment brief.

2

Low Pass

Demonstrates an acceptable level of knowledge, understanding or skills (as appropriate) required to meet the AC.

Sufficient and acceptable examples included, where required, to support answers.

Required format adopted but some improvement required to the structure and presentation of the assignment.

Answers are acceptable but could be clearer in responding to the task and presented in a more coherent way. Evaluate the concept of evidence-based practice including how it can be applied to decision-making in people practice.

3

Pass

Demonstrates good knowledge, understanding or skills (as appropriate) required to meet the AC.

Includes confident use of examples, where required, to support each answer.

Presentation and structure of assignment is appropriate for the assessment brief.

Answers are clear and well expressed.

4

High Pass

Demonstrates a wide range and confident level of knowledge, understanding or skill (as appropriate).

Includes strong examples that illustrate the point being made, that link and support the answer well.

Answers are applied to the case organisation or an alternative organisation.

Answers are clear, concise and well argued, directly respond to what has been asked.

The presentation of the assignment is well structured, coherent and focusses on the need of the questions.

Includes clear evidence of the use of references to wider reading to help inform answer.

 

 

 

 

 

 

 

5CO02

Evidence-Based Practice

Learner Assessment Brief

 

 

 

 

 

Level 5 Associate Diploma in

§   PeopleManagement

§   Organisational Learning andDevelopment


 

5CO02

Evidence-Based Practice

This unit assignment addresses the significance of capturing robust quantitative and qualitative evidence to inform meaningful insight to influence critical thinking. It focuses on analysing evidence through an ethical lens to improve decision-making and how measuring the impact of people practice is essential in creating value.

 

Text Box: CIPD’s insight

Evidence-based practice is about making better decisions, informing action that has the desired impact. An evidence-based approach to decision-making is based on a combination of using critical thinking and the best available evidence. It makes decision makers less reliant on anecdotes, received wisdom and personal experience – sources that are not trustworthy on their own.
It is important for People Practitioners to adopt this approach because of the huge impact management decisions have on the working lives of people in all sorts of organisations worldwide. Managers have an obligation to find the best evidence when making important decisions to strengthen the well-being of their workers as well as ensuring their organisation’s success

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

 


Case study

Your company has been invited to submit a briefing paper for a regional People Practice event that will share insights and good practice on a range of people practice processes and practices. The topic area that your manager has chosen is ‘evidence-based practice’ and has selected you to represent the company by creating the briefing paper for the event.

In addition, your manager has asked you to analyse and review three sets of performance data in readiness for the forthcoming heads of department meeting.

 

 

Preparation for the Tasks:

 

§   Refer to the indicative content in the unit to guide and support yourevidence.

§   Pay attention to how your evidence is presented, remember you are working in thePeople Practice Team for thistask.

§   Ensure that the evidence generated for this assessment remains your ownwork.

 

 

You will also benefit from:

 

§   Reflecting on your own experiences of learning opportunities and training andcontinuing professionaldevelopment.

§   Reading the CIPD Insight, Fact Sheets and related online material on thesetopics.

 

 

Don’t forget to:

 

§   Complete the front cover sheet and place at the front of yourassessment.

§   Use the bullet points below each task as headings and sub-headings so your marker can see where your answerbegins.

 

 

 

 

 

 

 

 

 


Task One - Briefing Paper

You have been asked to prepare a briefing paper that is to be given to people practitioners at a regional event, to share insights and good practice. The paper needs to provide understanding of approaches that can be taken to support effective critical thinking and decision-making within the HR remit.

Your Briefing Paper needs to:

§   provide an evaluation of the concept of evidence-based practice and assess how evidence- based practice approaches can be used to support sound decision-making and judgments for people practitioners across a range of people practices and organisational issues.(1.1)

§   evaluate two micro and two macro analysis tools or methods that can be used in people practice to explore an organisation’s micro and macro environment, and how those identifiedmightbeappliedtodiagnosefutureissues,challengesandopportunities.(1.2)

§   explain the principles of critical thinking and give examples of how you apply theseyourself when relating to your own and others’ ideas, to assist objective and rationale debate.(1.3)

§   assess at least two different ethical theories and perspectives and explain how an understandingofthesecanbeusedtoinformandinfluenceeffectivedecision-making.(1.4)

§   explain a range of decision-making approaches that could be used to identifypossible solutions to a specific issue relating to people practice.(2.3)

§   as a worked example to illustrate the points made in 2.3, take this same people practice issue, explain the relevant evidence that you have reviewed, and use one or moredecision- making tools to determine a recommended course of action, explaining the rationale for that decision and identifying the benefits, risks and financial implications of the suggested solution. (2.2 &2.4)

§   compare and contrast a range of different ways and approaches that are used tomeasure financial and non-financial performance within organisations.(3.1)

 

 

It is essential that you refer to academic concepts, theories and professional practice for the tasks to ensure that your work is supported by analysis. Please ensure that any references and sources drawn upon are acknowledged correctly and supported by a bibliography.

 

 
  Text Box: Your evidence must consist of:
§	Briefing paper (2,900 words)

 


Task Two - Data Analysis and Review

In preparing for the forthcoming department heads meeting your manager has asked you to prepare a range of information and interpretations for use at the meeting

Below are two sets of data that have been collected by a 360-degree review for Department ‘A’. Table 1, is the feedback that has been elicited from employees on their line-managers and table 2 is from the customers that use the services and goods from Department A.

Use analytical tools and methods to review the two data sets to reveal any themes, patterns and trends. (2.1)

 

Table 1

 

360 Feedback from employees on their line-manager

(Department A total of 256responses were received, 32 did not respond).

Agreed that they were positively supported by their line manager in the role that they perform.

100

Disagreed that they were positively supported by their line manager in the role that they perform.

156

Agreed that performance targets set by their line manager were achievable.

45

Disagreed that performance targets set by their line manager were achievable.

211

Agreed that the amount of learning and development that they received helped them achieve current and future working practices.

95

Disagreed that the amount of learning and development that they received helped them achieve current and future working practices.

161

Agreed that their line manager was empathetic to my work/life balance.

112

Disagreed that their line manager was empathetic to my work/life balance.

144

Agreed that their line manager actively promotes their self- development and career progression.

68

Disagreed that their line manager actively promotes their self- development and career progression.

188

Agreed that the line manager is approachable.

37

Disagreed that the line manager is approachable.

219

Agreed that their line manager avoids bias in attitude and treatment of people

86

Disagreed that their line manager avoids bias in attitude and treatment of people

170

Agrees that their line manager resolves conflict amongst team members.

102

Disagreed that their line manager resolves conflict amongst team members.

154

Agrees that their line manager delegates authority and independence.

6

Disagreed that their line manager delegates authority and independence.

250


 

Agrees that their line manager communicates reasons for changes and decisions.

11

Disagreed that their line manager communicates reasons for changes and decisions.

245

 

Table 2

 

 

360 Feedback from customers

(Department A total of 145 responses were received, 256 did not respond).

Agreed that the goods and services on offer were value for money

101

Disagreed that the goods and services on offer were value for money

44

Agreed that delivery of products and services were timely from point of sale to delivery.

45

Disagreed that delivery of products and services were timely from point of sale to delivery.

100

Agreed that the quality of goods and services were acceptable

114

Disagreed that the quality of goods and services were acceptable

31

Agreed that customer services were assessable and responsive to all calls.

34

Disagreed that customer services were assessable and responsive to all calls.

111

Agreed that all complaints were dealt with in. a timely and professional manner

54

Disagreed that all complaints were dealt with in. a timely and professional manner

91

Agreed that they the after sales services were good.

27

Disagreed that they the after sales services were good.

118

Agreed that their initial enquiry was handled in a timely and professional manner.

3

Disagreed that their initial enquiry was handled in a timely and professional manner.

142

Agreed that on receipt of goods that packaging was acceptable in protecting the goods.

143

Disagreed that on receipt of goods that packaging was acceptable in protecting the goods.

2

Agreed that they would recommend the company to a friend or business

98

Disagreed that they would recommend the company to a friend or business

47

Agreed that the range of products and services was sufficient to satisfy their requirements.

31

Disagreed that the range of products and services was sufficient to satisfy their requirements.

114

 

§   From this analysis, graphically present your findings using three or more differentmethods

(3.3).


Table 3

 
  Text Box: The annual performance reviews for Department ‘A’ last year were scored using a ratings scale from 6 = high performer to 1= low performer.
Any employee scoring 4 and above received a £400.00 bonus in their monthly pay.The budget allocation per department for bonuses last year was £75,000.
Figures from Department ‘A’ for last year were:
-	112 employees received a score of 6
-	98 employees received a score of 5
-	35 employees received a score of 4
-	43 employees received a score of 3 or below

 

 

§   Using a variety of measurement tools and techniques and the data provided in tables 1, 2 & 3, explain the likely impact and value of these aspects of people practice currently in place in Department ‘A’. What other people practice measures might usefully be employed in Department ‘A’?(3.4)

 

§   Identify the key systems and data used within effective people practices, to give insightsby measuring work and people performance(3.2)

§   Explain how people practices add value in an organisation and identify methods thatmight be used to measure the impact of people practices(3.4)

 

 

 
  Text Box: Your evidence must consist of:
§	Data analysis and review documents (1,000 words)



 

Assessment Criteria Evidence Checklist

 

Use this as a checklist to make sure that you have included the required evidence to meet the task. Please enter the evidence title and where it can be referred to. An example has been provided for you.

 

Task 1 - Briefing paper

Assessment criteria

 

Evidenced Y/N

 

 

Evidence reference

1.1

Evaluate the concept of evidence-based practice including how it can be applied to decision-making in people practice.

 

Briefing paper.

1.2

Evaluate a range of analysis tools and methods including how they can be applied to diagnose organisational issues, challenges and opportunities.

 

 

1.3

Explain the principles of critical thinking including how you apply these to your own and others’ ideas.

 

 

1.4

Assess how different ethical perspectives can influence decision making.

 

 

2.2

Review relevant evidence to identify key insights into a people practice issue.

 

 

2.3

Explain a range of decision-making processes to identify potential solutions to a specific people practice issue.

 

 

2.4

Provide a rationale for your decision based on evaluation of the benefits, risks and financial implications of potential

solutions.

 

 

3.1

Appraise different ways organisations measure financial and non-financial performance.

 

 


 

 

Task 2 - Data analysis and review Assessment criteria

 

Evidenced Y/N

 

 

Evidence reference

2.1

Interpret analytical data using appropriate analysis tools and methods.

 

Dataanalysisandreview presentation

3.2

Scrutinise key systems and data used to inform people practice in relation to measures of work and people performance calculations.

 

 

3.3

Collate key findings for stakeholders from people practice activities and initiatives.

 

 

3.4

Measure the impact and value of people practice using a variety of methods.

 

 


Assessment Grading

 

The grid below shows the range of results you could achieve based on total number of marksawarded across all assessment criteria.

To pass the unit assessment you must achieve a 2 (Low Pass) or above for each of the assessment criteria.

The overall result achieved will dictate the outcome you receive for the unit, provided

NONE of the assessment criteria have been failed or referred.

 

You will either receive a Pass or a Fail from the CIPD once the work has been moderated. The bandings below are used to indicate if your work is sitting at a low pass, pass or high pass.

 

 

 

Overall mark

Unit result

0 to 23

Fail

24 to 30

Low Pass

31 to 39

Pass

40 to 48

High Pass


Marking Grid

 

Mark

Range

Descriptor

1

Fail

Insufficient demonstration of knowledge, understanding or skills (as appropriate) required to meet the AC.

Insufficient examples included, where required, to support answers.

Presentation and structure of assignment is not appropriate and does not meet the assessment brief.

2

Low Pass

Demonstrates an acceptable level of knowledge, understanding or skills (as appropriate) required to meet the AC.

Sufficient and acceptable examples included, where required, to support answers.

Required format adopted but some improvement required to the structure and presentation of the assignment.

Answers are acceptable but could be clearer in responding to the task and presented in a more coherent way.

3

Pass

Demonstrates good knowledge, understanding or skills (as appropriate) required to meet the AC.

Includes confident use of examples, where required, to support each answer.

Presentation and structure of assignment is appropriate for the assessment brief.

Answers are clear and well expressed.

4

High Pass

Demonstrates a wide range and confident level of knowledge, understanding or skill (as appropriate).

Includes strong examples that illustrate the point being made, that link and support the answer well.

Answers are applied to the case organisation or an alternative organisation.

Answers are clear, concise and well argued, directly respond to what has been asked.

The presentation of the assignment is well structured, coherent and focusses on the need of the questions.

Includes clear evidence of the use of references to wider reading to help inform answer.

 


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