1.1 Explain the key components of a facilities management strategy including its drivers, measures and objectives

Unit FM4.02: Understanding facilities management strategy

1. Understand how strategy is developed for organisations and their facilities management function

1.1 Explain the key components of a facilities management strategy including its drivers, measures and objectives (relating it to the business mission statement and including issues such as CSR, compliance, customer needs)

1.2 Explain the importance of the strategy to the facilities management function. (showing how it influences management decisions and relating it to matters such as ethics, behaviours and objective setting)

1.3 Explain the relationship between organisational and facilities management strategies (including influences from the organisational to the facilities management strategies, and vice versa)

2. Understand the impact of the organisational risk profile on the facilities management strategy

2.1 Describe risk profiles found in different organisations (using example/s from the learner’s own experience and/or case studies, and including different types of risk, such as legal compliance, financial, reputational and operational)

2.2 Explain the ways in which the risk profile influences the facilities management strategy (supporting the explanation using the same examples as for the previous assessment criterion, and showing how the risks were prioritised and addressed)

3. Understand how facilities management strategy is monitored

3.1 Explain the principles and tools of monitoring the facilities management strategy (including the use of KPIs, SLAs and other mechanisms such as balanced scorecards, customer feedback, benchmarking and RAG analysis, and role of different channels of communication)

3.2 Explain how the results of the monitoring inform changes to the current facilities management strategy (supporting the explanation with example/s from the learner’s own experience and/or case studies)