Define the standards that set the guidelines and responsibilities listed for procedures, technology, terminology and equipment used for uniform and civilian members.

Subject Description 
Students learn how each emergency service, whether police, fire or ambulance, is governed by specific laws, by-laws, standards, procedures and regulations. The course examines how technology used on a day to day basis in the policing environment such as C.P.I.C. is also governed by specific regulations. Students are introduced to the procedures, technology, terminology and equipment that are used consistently in a police environment.

Learning Outcomes 
Upon successful completion of this subject the student will be able to:

1. Define the standards that set the guidelines and responsibilities listed for procedures, technology, terminology and equipment used for uniform and civilian members.
2. Define the rank structure in a police environment.
3. Demonstrate the correct use of 10 codes, police terminology, and explain why they should be used.
4. Demonstrate the use of CPIC and PARIS and explain the necessity for the restrictions surrounding their use.
5. Explain types, functions, and resources of specialized units in a police environment internal and external to each police service and list the advantages of having such units.
6. Explain the necessity for taping any communications transmissions and list the technology used.
7. Define the mandate, standards and responsibilities of the Special Investigations Unit (SIU)
8. Assess and explain how a communicator`s job performance in a communication centre can directly affect the safety of the public and the officer.
9. List the criteria set by the Police Services Act written in the regulation "Suspect Apprehension Pursuits," including the purpose of this regulation and how it affects the police communicators` job performance.
10. Demonstrate a working knowledge of the Mobile Work Station (MWS) and explain how it affects the police communicator`s job performance.
11. Describe the definition of, the use of, and the radio set up of the Province Common Channel.
12. Explain and assess the use of call classifications.
13. Identify and explain the use of information systems including data bases, mapping, mite checks, and phone and radio recorders.

Sample Answer

Police Communications Procedures: Understanding Communication in Policing

Introduction

In modern policing, clear and structured communication is vital for safety, coordination, and quick response. This includes how officers and staff use radios, computer systems, and codes to share information. Communication procedures are governed by laws, standards, and technology rules to ensure police services run smoothly and legally.

1. Standards and Responsibilities in Police Communication

Every police service follows a set of rules and standards to guide how technology, equipment, and language are used. These standards ensure that both uniformed and civilian members understand their responsibilities. For example:

• Radios must be used properly following set communication protocols.

• Equipment like dispatch systems or recording software must be operated according to legal and safety standards.

• All communications are expected to be professional, clear, and in line with policies to protect public safety and officer welfare.

2. Police Rank Structure

The police rank structure helps create order and a clear chain of command. Common ranks include:

• Constable

• Sergeant

• Inspector

• Superintendent

• Chief of Police

This structure ensures that tasks are delegated properly and officers know who to report to during operations.

3. Use of 10-Codes and Police Terminology

10-codes (e.g., "10-4" meaning "message received") and other standard police terms help officers communicate quickly and clearly, especially during emergencies. These codes:

• Save time during urgent situations.

• Keep radio traffic short and effective.

• Maintain privacy and confidentiality over public channels.

Using the wrong terminology or casual language can lead to confusion or mistakes.

4. CPIC and PARIS Systems

The Canadian Police Information Centre (CPIC) is a national database used to share critical information like:

• Criminal records

• Wanted persons

• Missing persons

• Vehicle registrations

PARIS (Police Automated Registration Information System) helps check driver and vehicle details. Access to these systems is restricted to trained users to protect sensitive data and ensure it`s not misused.

5. Specialised Units in Policing

Police forces often have special units to handle specific tasks, such as:

• K-9 Unit – for tracking or searching

• Emergency Response Team (ERT) – for dangerous situations

• Cybercrime Unit – handles online crimes

• Drug Squad or Vice Unit

These units improve service quality and allow skilled officers to focus on certain types of crimes. They also often work with external services like fire, ambulance, or federal agencies.

6. Taping Communications and Technology Used

All calls, including radio and emergency calls (like 911), are recorded. This is necessary because:

• Recordings can be used as evidence in investigations.

• They help review events if there is a complaint or problem.

• They improve training and quality control.

Technology used includes:

• Call recorders

• Radio loggers

• Mobile radio repeaters

7. Special Investigations Unit (SIU)

The SIU is an independent agency that investigates serious incidents involving police officers, such as:

• Death

• Serious injury

• Allegations of sexual assault

They ensure that police actions are fair and transparent. Police communicators must log everything properly, as their recordings may become part of an SIU investigation.

8. Communication Centre Job Performance and Public Safety

A communicator in a police control room is a lifeline for both the public and officers. Their responsibilities include:

• Taking emergency calls quickly and calmly.

• Passing accurate information to officers.

• Keeping track of officers’ locations.

A mistake or delay by a communicator can lead to serious risks, including harm to the public or officers.

Continued...