Identify the personal and interpersonal skills needed by effective managers.

Assignment: Personal Effectiveness Level 4

Related Qualification

ATHE Level 4 Diploma in Business and Administrative Management

Unit Code: K/505/9207

Identify the personal and interpersonal skills needed by effective managers.

You have gained employment as a trainee manager in a large public limited company and you are currently progressing through the induction programme. At the end of this process there is a formal review with the Head of Human Resources involving an appraisal of your progress to date. You wish to be successful and eventually progress up the management ladder so want to be well prepared. You know you will be required to understand the areas listed below, as they will be part of the discussions with the Head of HR. You also need to reflect on your own personal effectiveness and identify appropriate CPD to address any skills that need improvement. You plan to ensure you understand:

• the personal and interpersonal skills required to manage effectively
• the importance of motivation for personal effectiveness
• how to solve problems and manage conflict in organisations
• the importance of CPD for managers and organisations.

You decide to produce a file with the following headings which addresses the tasks listed below.

Task 1 – Personal and interpersonal skills

a) Identify the personal and interpersonal skills needed by effective managers.

b) Carry out a personal skills audit.  Compare the skills identified in a) with your own personal and interpersonal skills

Assessment criteria 1.1/1.2

Task 2 – Time management

a) Analyse the importance of time management for effective management performance in organisations.

b) Drawing on your own experiences of workplaces, consider the problems caused by ineffective time management.  Propose solutions to these problems.

Assessment criteria 1.3/1.4

Task 3 – Motivation

a) Explain the importance of motivation for personal effectiveness in organisations.

b) Analyse your own motivation and how it affects your personal performance.

Assessment criteria 2.1/2.2

Task 4 – Problems, disagreements and conflicts

As a manager you will be required to solve problems and manage disagreements and conflict.

a) Drawing on your own experiences, analyse the causes of problems, disagreements and conflicts in organisations.

b) Explain the methods that can be used to manage these problems, disagreements and conflicts.

c) Analyse the skills required of those who resolve conflicts.

d) Analyse the problem solving skills needed by managers.

Assessment criteria 3.1/3.2/3.3/3.4

Task 5 - CPD

As part of your review meeting and appraisal you will discuss your CPD requirements with the Head of HR.

a) Examine the importance of CPD for managers and the organisations they work in.

b) Thinking about a specific job role, and using the information you have gathered above, suggest appropriate areas for your own CPD.

Identify the personal and interpersonal skills needed by effective managers.

Assessment criteria 4.1/4.2