Managing Quality in Health and Social Care

Assessment

Unit number and title

Uni1 27 – Managing Quality in Health and Social Care

Qualification

Pearson BTEC Level 5 HND in Health & Social Care

Assignment title

A Reflective Workshop on Managing Quality in HSC Organisations

Purpose of this assignment

The aim of this unit is to help learners develop an understanding of different perspectives on health and social care service quality and how it is evaluated in order to empower and involve users of services.

Quality is an essential component of health and social care services and a concept with many different interpretations and perspectives. It is important to both users of health and social care services and external stakeholders. In this unit learners will gain knowledge of these differing perspectives and consider ways in which health and care service quality may be improved.

Improvement of service quality requires both the empowerment and involvement of users of services, as well as addressing the requirements of external regulatory bodies. Learners will explore the requirements of external regulators and contrast them with the expectations of those who use services. Learners will also gain knowledge of some of the methods that can be used to assess different quality perspectives, and develop the ability to evaluate these methods against service objectives.

Important Note: You are strongly encouraged to use examples from your work placement; the Case Study below can be used as another option. You can also use other Manging Quality case studies of your choice.

Scenario/Case study

The Royal United Hospital Bath NHS Trust provides acute treatment and care for a catchment population of around 500,000 people in Bath, and the surrounding towns and villages in North East Somerset and Western Wiltshire.

Here is a link for full report of Royal united Hospital and below is a short summary.

http://www.cqc.org.uk/sites/default/files/media/reports/RD130_Royal_United_Hospital_Bath_NHS_Trust_INS1-704690602_Responsive_-_Follow_Up_11-10-2013.pdf

The trust aims to provide high quality care to people in their local communities.

Following a recent unannounced inspection from the Care Quality Commission (CQC), the trust was issued with a formal warning to make urgent improvements to ensure that it keeps patients’ records in such a way that it protects people from the risks of unsafe or inappropriate care and treatment. The service should have quality checking systems to manage risks and assure the health, welfare and safety of people, who receive care and people`s personal records, including medical records, should be accurate and kept safe and confidential. The senior nursing staff told the inspector that the monitoring of fluid balance and hydration records were done informally. There were no records made of these checks.

The Care Quality Commission have asked the provider to send them a report by a due date, setting out the action they will take to meet the standards. The CQC will also monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety.

The trust now want to take a range of actions, including revising their health records and management policy in order  to reflect more accurately where documentation should be recorded / filed. They also want to test a new hydration record chart which would then be “rolled out for use across the trust”. They want to promote “use of the fluid intake and output / fluid balance charts through awareness sessions” in each ward.

Evidence checklist:

Managing Quality Workshop:

Part 1 (LO1 & LO2) –  Developing Workshop Handouts for Health and Social Care services on:

1. different perspectives of quality (LO1)- around 1000 words essay;
2. Strategies for achieving quality (LO2) – around 1000 words essay.

Part 2 (LO3 & LO4) – One-to-one discussion workshop and Individual Written Summary of the Discussion:

1. discussion with another colleague methodologies for evaluating the quality of services (LO4) – 500 words individual summary of the discussion
2. Evaluation of systems, policies and procedures related to quality (LO3) – 700-1000 words reflective report.

Part 1 (LO1 & LO2) –  Developing Workshop Handouts for Health and Social Care services on:

The handout for the Workshop on Managing Quality in Health and Social Care organisations will need to include two sections. You will have to develop these handouts with an audience in mind and therefore these will have to be equally very informative and well referenced as well as easy to understand and well structured.

1. different perspectives of quality (1.1,1.2, 1.3 and also opportunities to meet M2, M3, D2) - around 700-1000 words essay;

   • You are required in this subsection to explain perspectives that stakeholders have regarding quality, assess the impact of poor service quality on stakeholders and then analyse the role of external agencies in setting standards at The Royal United Hospitals (or in relation to your own practice in a health and social care setting).

2. Strategies for achieving quality (2.1, 2.2, 2.3 and also opportunities to meet M2, M3 AND D1, D2) – around 700-1000 words essay.

   • In this subsection of your workshop handouts, you will need to analyse potential barriers to delivery of quality service, evaluate different approaches to implementing quality systems and finally explain the standards that exist for measuring quality at The Royal United Hospital (or in relation to your own practice in a health and social care setting).

Please use examples from your own experience and also you can use prior knowledge you gained from other units, this can be obtained from specific assessment criteria, for example Unit 25 – Influence in Health and Social Care Organisations, Unit 3 – Health and Safety, Unit 1 – Communication in Health and Social Care Contexts and Unit 2 – Principles of Health and Social Care Practice.

Important Note: You are strongly encouraged to use examples from your work placement; the Case Study below can be used as another option. You can also use other Manging Quality case studies of your choice.

Part 2 (LO3 & LO4) – One-to-one discussion workshop and Individual Written Summary of the Discussion:

1. discussion with another colleague methodologies for evaluating the quality of services (4.1, 4.2 and also opportunities to meet M2, M3, D1, D2) – 500 words individual summary of the discussion

   • Please discuss with your colleague about how the quality if managed in their organisation (the preferable route), or in relation to the given Case Study. After the discussion, you will need to write a short summary of the discussion where you will evaluate methods for evaluating quality with regards to external and internal perspectives and discuss the impact that involving users of services in the evaluation process has on service quality (in relation to your colleagues practice in a health and social care setting or in relation to the case study).

2. Evaluation of systems, policies and procedures related to quality (3.1, 3.2, 3.3 and also opportunities to meet M1, M2, M3, D1, D2, D3) – 700-1000 words reflective report.

   • Following on from the discussion and your short summary of it, please develop a report for your colleagues where you will reflect on what was discussed and provide feedback and recommendations. Firstly, analyse other factors that influence the achievement of quality, secondly evaluate the effectiveness of systems, policies and procedures used in achieving quality in the service(s) offered and lastly suggest ways in which quality could improve (in relation to your colleagues practice in a health and social care setting, but also based on your experience, or focused entirely on the case study).