You are required to write a literature review that evaluates methods of attracting and retaining talent.

Module Title: Human Resource Management in Hospitality and Tourism

Module Code: 202TH

Introduction:

Tourism and hospitality has become the world’s largest employer. The diversity of the industry presents a wide range of services which requires a variety of different skills and methods in dealing with employees as well as the customers.

The role of a Human Resource Manager can be seen as a set of rigid and mechanistic processes, often defined as a “hard approach to managing employees”. However, some organisations are addressing ways in which to unleash the resourcefulness of employees through a variety of innovative approaches.                                                             

Human Resource Management (HRM) in Hospitality needs to focus on the entry stage of the recruitment and selection process but with a view of the longer term employment prospects of the individual (training and development) and on the delivery of service quality. These three components of HRM are strategically linked to the success of any organisation. However it is often the case that many managers, although operationally competent lack the skills to look at strategic HRM which can have long term consequences for the organisation.

Completion of this assignment will address the following learning outcomes:

3

Adapt functions of HRM in Tourism and/or Hospitality organisations

4

Critically assess the strategic contribution of Human Resource Management to business success.

6

Assess the requirement of quality management schemes in Human Resource Management.

Task:

You are required to write a literature review that evaluates methods of attracting and retaining talent.

Explore and critically assess the challenging industry related issues that HRM faces. Are organisations developing solutions to these challenge?

When reviewing the literature, the following should be taken into account:

• What is particularly different about the nature of the T&H industry that makes human resources harder to manage?
• What methods are helping resolve these characteristics of the industry?
• Critically assess the strategic contribution of Human Resource Management to business success. Why is Human Resource Management important to the strategic business success of Hospitality organisations?
• What difficulties are there in balancing strategic goals and employee goals?
• How does employee performance impact on the pursuit of strategic organisational successes? 

• What are the current ways forward for recruiting and retaining employees?
• What are the requirements of Quality Management schemes in methods of recruitment and retention?